Main Responsibilities/Duties: 

Data Management, Documentation and Reporting 

• Tracking errors and inconsistencies in Salesforce data and working with internal Salesforce team to resolve errors or data issues 

• Responding to Salesforce tasks including campaign creation 

• Updating donor account information, preventing duplicates and ensuring data integrity 

• Complying with all relevant data privacy legislation 

Donor Relations 

• Responding to consistent calls and emails regarding contribution inquiries, contact information updates, and payment method updates 

• Manage incoming organizational emails from the info and giving emails 

• Receipting of donations and gifts 

Gift Processing 

• Receiving and entering all donation information from cheques and pre-authorized debit (PAD) into the database 

• Facilitate recurring donations via credit card and PAD 

• Contact donors regarding expired payment information or missed gifts 

• Maintain files 

Qualifications/Requirements: 

• Post secondary degree or diploma with 2 years of professional experience in data entry and financial administration 

• Experience using a fundraising or sales CRM; experience with Salesforce is highly preferred 

• Demonstrated ability to manage and maintain accurate data 

• Conversant in MS Office 

• Excellent customer service skills  

• Experience working in a donor facing role is an asset