Position Details:  Contract, Part-Time, 15 hours per week

Location:  CCS Main Office located at 18 King Street East, Bolton & Southfields Community Centre located at 225 Dougall Ave, Caledon (combination of on-site and remote)

Estimated Duration:  Up to March 31, 2025 (with a possibility of renewal - subject to funding availability)        

Deadline to Apply:  May 31, 2024

Agency Overview: 

Throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community.  Our social service programs address community needs in a uniquely challenging and increasingly diverse GTA community.  CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food support and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities.  Finally, we invite the community to shop at Evolve, a retail shopping destination. We host a variety of fundraising events annually.  We invite you to volunteer with us. Proceeds raised support service delivery for many of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. Learn more at ccs4u.org. 

Our Customer Service Vision:  Making it Easy to Ask, Participate and Give

Position Overview: Reporting to the Manager, Newcomer Programs, the Digital Navigator, will work closely with the immediate team members (LINC Instructors, Settlement Workers, and Outreach Lead/Admin) and extended colleagues to create opportunities that support newcomers accessing online, hybrid, and HyFlex language training and settlement services.

Position Deliverables/Accountabilities:

• Coordinate, administer and lead onsite and virtual orientation sessions for new clients
• Provide onsite and virtual support to individual clients from Literacy to CLB 8 in accessing online course delivery, including monitoring and responding to requests in the online support email account
• Plan and deliver online digital training for clients and/or staff
• Provide support to instructors in the use of learning platforms and recommended technologies
• Work with instructors in integrating and enhancing digital literacy skills within the classroom
• Support the development of processes and policies for online language delivery within specified program areas
• Support the development and maintenance of learning platforms and databases as required
• Develop and maintain lists of recommended digital educational tools to complement existing tools
• Curate instructors’ online pages and assist in ensuring quality control of online resources
• Work on projects to support and advance online learning in consultation with relevant stakeholders
• Stay current with new trends and research recommended practices for online language delivery and technology supports
• Develop and maintain ongoing relationships with other Service Provider Organizations
• Provide digital literacy support to LINC, Settlement, and Eh-Café clients, volunteers, and staff.
• Other duties as assigned

Qualification Criteria:

• Bachelor's Degree or equivalent combination of education and experience will be accepted
• OCELT designation (or working towards) is required
• Experience working with diverse and vulnerable populations (newcomers to Canada)
• Experience delivering technology training and support
• 2 years’ experience in a similar position teaching adults
• Experience working in a cross-cultural environment
• Experience in online teaching /distance education
• Experience in ESL curriculum development an asset
• Experience delivering direct service to newcomers preferred
• Experience working with CLB and Portfolio Based Language Assessment (PBLA) preferred
• Understanding and knowledge of adult education principles
• Understanding and knowledge of learning management systems and educational technology
• Strong written and verbal English communication skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Proficient with MS Office 365 (web) applications, various teleconferencing platforms, and educational applications
• Must be fluent in Punjabi/Hindi, Spanish, Farsi, or Arabic
• Knowledge of additional languages is an asset
• Access to a vehicle, valid driver’s license and insurance
• Access to a personal device (smart phone or tablet) is required for periodic, two-factor authentication using the Microsoft Authenticator App when signing into CCS networks/cloud environment as part of I.T. security protocols
• Satisfactory Criminal Records Check- Vulnerable Sector

We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code.  CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.