Job Title:        Donor Relations Support   

Status:            Permanent, Full - Time (Hybrid) 

Location:     Currently located in Downsview Park (North York) with plans to move to the Rouge National Urban Park (Scarborough)

Start Date:    ASAP,  applications will be accepted until the position is filled                              

Compensation:  $22 per hour 

About Toronto Wildlife Centre

Toronto Wildlife Centre (TWC) is a registered charity that provides rescue, medical care and rehabilitation to sick, injured and orphaned native wildlife as well as public education about wildlife issues. TWC is the busiest wildlife centre in Canada, admitting approximately 6,000 patients annually, with more than 300 species of birds, mammals, reptiles, and amphibians represented. For more information, please visit our website: www.torontowildlifecentre.com

Job Summary

In the role, the candidate will work closely with the other members of the Donor Relations, Fundraising, and Administrative teams. Acting as the first point of contact for most donors, the Donor Relations team provide follow up communications to our donors as well as issue and send tax receipts, thank you correspondences, and participate in other forms of stewardship.

Duties and Responsibilities:

• Responsible for majority of donor (and potential donor) communications including in person, on the phone, and written (e-mail, paper, and online)
•   Accepts and processes monetary and in-kind donations
•   Issues acknowledgments and tax receipts
•  Responsible for ongoing maintenance of CRM and other donation-related records
•  Assists with ongoing donor stewardship
•  Assists with in-house mailings
• Assists with other administrative and fundraising tasks as needed 

Qualifications

Education:

•   High School diploma or equivalent
•  Advanced proficiency in Microsoft Office and Google Suite required
•  Proficiency with CRMs (especially eTapestry) an asset 

Experience:

•  Experience in a customer service-focused setting
•  Experience working with eTapestry and/or other fundraising database or CRMs
•  Work or volunteer experience with the NFP sector an asset

Skills and Abilities:

• Excellent interpersonal skills; must be personable both in person and on the phone
• Highly proficient with computers especially Microsoft Office, Google Suite, and CRMs
• Exceptional attention to detail
• Highly organised
• Proven ability to multitask and prioritise
• Outstanding written and verbal communication skills
•  Ability to take initiative and be inquisitive
• Ability to work well with a team and independently
• Genuine concern for and understanding of wildlife and environmental issues

Physical Requirements:

• Requires the ability to spend extended periods using a computer keyboard
• Requires extended periods of sitting

Working Conditions: 

•  This position requires working near materials and animals that may trigger allergic reactions
•   Open office environment, with equipment noise and the possibility of frequent interruption
•   Some evening and weekend work will be required
•   Some off-site work may be required
•   Required to walk on concrete floors in the building

How to Apply

Send cover letter and resume to , with the subject line “Donor Relations Support - [Your Name]”. 

1. A cover letter outlining your qualifications, interest in the role, and why you believe you would be a good fit for Toronto Wildlife Centre.
2. Your resume detailing your education, relevant work experience, and any other qualifications or skills pertinent to the role.
3. One writing sample that showcases your ability to craft clear and persuasive donor communications. This may include excerpts from donor thank-you letters, fundraising appeals, impact reports, or any other relevant writing that demonstrates your ability to engage donors and communicate the impact of their support effectively. 

We would like to thank you for your interest in this position. Unfortunately, due to the anticipated number of candidates only those who qualify for an interview will be contacted. Thank you for your understanding.