CHRISTIE REFUGEE WELCOME CENTRE (CRWC) is a Christian organization serving and advocating for refugee families by providing safe, temporary housing, initial settlement services, and follow-up support. We influence and engage the broader public through sponsorship, education, and advocacy initiatives.

CHRISTIE REFUGEE WELCOME CENTRE (CRWC), in partnership with the City of Toronto, provides emergency shelter for refugee claimants and their families. CRWC provides basic orientation to life in Canada, assisting with the preparation of documents to make a refugee claim, making medical and legal referrals, and providing a community of support.

We require a Food Services and Weekend Supervisor to provide onsite supervision and support to Food Services and Shelter Support/Relief Staff, communicate with the Shelter Manager and Program Staff to ensure effective coordination between weekdays and weekends, and oversee various initiatives related to the day-to-day operations of the Centre. The Food Services and Weekend Supervisor reports to the Executive Director with a reporting line to Shelter Manager, will be responsible to monitor shelter operations partially during weekdays and wholly during the weekend as well as scheduling, assigning tasks and workload, and providing support, training, and leadership.

This is a full-time, 37.5 hour per week permanent position that will generally work Saturdays to Wednesdays from 11am to 7pm though some flexibility will be required as necessary.    

RESPONSIBILITIES OF THE POSITION INCLUDE:

Supervisory responsibilities.

• Provide onsite supervision and support to Food Services and Shelter Support/Relief Staff.
• Recruit and train new Relief Staff in shift responsibilities and the policies and procedures of CRWC.
• Update schedules and assign work to all Food Services and Shelter Support Staff, ensure that everyone knows when to work and to provide any coverage.
• Find coverage for staff that will be absent from work with Relief Staff or using a 3^rd party staffing agency.
• Ensure that CRWC policies, procedures and protocols are being adhered to.

Food Services responsibilities.

• Prepare the menu for the week and weekend.
• Ensure that supplies are sufficient for all menus including food and snacks.
• Follow up with Child and Family Worker regarding special dietary requirements and to ensure these are met.
• Take stock and ascertain what to order from suppliers.
• Posting report for Finance, forward all the receipts same day.
• Receive and verify the condition of food supplies and donations.
• Implement FIFO for all receivables.
• Conduct inventory of plates and cutlery.
• Ensure CRWC is in compliance with all food regulations under Toronto Shelter Standards and Toronto Public Health.

Client and Operations responsibilities.

• Report to the Shelter Manager and Shelter Program Staff regarding any client-related matters requiring case management services and/or follow-up.
• Work in collaboration with the Shelter Manager, Shelter Program Staff and Food Services staff on initiatives that support the operations of the Centre.
• Respond to inquiries and requests of shelter residents by providing information, services, and support if suitable, or by directing the resident to speak with appropriate staff if the request cannot be accommodated during the weekend shift.
• Provide pertinent communication to Christie Refugee Welcome Centre staff through the organisation's Communication Logbook.
• Assist Food Services and Shelter Support/Relief Staff with kitchen, custodial and client service responsibilities (which may include covering weekend shifts in exceptional circumstances).

Other responsibilities.

• Conduct admissions of new residents who arrive at the Centre outside normal business hours and can be accommodated in an emergency shelter as per CRWC’s Intake Policy and Admission Policy.
• Complete planned and/or unplanned discharges for residents who move-out as per Christie Refugee Welcome Centre’s Discharge Policy.
• Assist families and individuals who arrive at the Centre with appropriate information on how to request emergency shelter and provide referrals to Central Intake and other organizations that can provide further assistance with securing emergency shelter.
• Take notes and report any ongoing trends, issues or concerns related to the Centre as observed during the weekend and outside normal business hours.
• Document all admissions, discharges and/or incident reports involving residents on SMIS.

QUALIFICATIONS:

• A two-year diploma in social services or a degree in social sciences/social work, or relevant frontline experience within the settlement sector.

PERSON SPECIFICATION

• Previous management or supervisory experience.
• Experience working in a kitchen and in an emergency shelter and/or social service environment.
• Experience working in a cross-cultural environment within an anti-oppression framework.
• Ability to manage conflict situations with skill and diplomacy.

Note: In accordance with the Centre’s Child Protection Policy, a satisfactory Vulnerable Police Check clearance is required as a condition of employment.

We welcome interest from candidates with varying levels of experience, especially those from underrepresented groups. If you’re excited about this role, please apply and allow our team to assess your application.

We are also able to provide reasonable accommodation for all applicants. If needed, please indicate clearly on your cover letter.     

WIIFY (What’s in it For You): The Christie Refugee Welcome Centre is centrally located at Bloor and Christie Streets in Toronto. It is a place of welcome, safety and support for refugees. It provides a:

• Great place to work, great culture.
• Collegial and Family oriented work environment.
• Positive atmosphere.
• Comprehensive benefits.
• Free parking space.

OUR CORE VALUES

• We are Christian.
• We respond to refugees with dignity and respect.
• We are resilient and responsive to the changing needs of refugees.
• We are committed to children and families.
• We partner with others to serve refugees more effectively.
• We are advocates for refugees.