Job Posting 101085

System Navigator
Sources Community Resources Society
Vancouver & Lower Mainland
closed 9 days ago (Fri, 17 May)
full time

Position: System Navigator


Location:  Outreach to the South Surrey/White Rock community


Hours: 35 hours/week, mostly weekdays with one evening/week


We are looking for a System Navigator to join our Sources Peer Support Network  team! This individual must be authentic, compassionate, and knowledgeable about the social services system.  They must have a strong understanding and full acceptance of harm reduction philosophy.  

About Sources

SOURCES is a community-based non-profit organization providing support and hope to communities in the Lower Mainland, on Vancouver Island, and across Northern BC.  Sources strives to create vibrant and resilient communities through support to adults, children, youth, and families facing challenges in life such as mental health, disability, poverty, substance use, and conflict. We support our communities through leadership, education, and volunteerism.


Sources is committed to learning about, celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth and reconciliation. People of all races, cultures, ethnicities, 2SLGBTQIA+, and abilities are welcomed to work with us. We value diversity, respect, and collaboration as we promote our mission: social wellness for our community.


Description of position

Reporting to the Manager of Peer Support Services, the System Navigator is a permanent employee of Sources Community Resources. This position will work as a team of two along with a Peer Navigator in an outreach capacity.


General Responsibilities:

  • Outreach to various areas of the South Surrey/White Rock community to locate people who are experiencing multiple barriers to wellness, such as substance use, mental health challenges and homelessness
  • Engages with clients in a trauma-informed manner to support them in developing physical, social, emotional and life skills
  • Shares lived-experience perspectives to build rapport and trust and modelling harm reduction practices, self-determination and wellness strategies
  • Supports clients in identifying personal goals for increased well-being.
  • Assists clients to find information about and gain access to local resources; supports clients to navigate and overcome barriers to receiving care; transports clients to resources and services while ensuring the security of unhoused client’s belongings
  • Works collaboratively with clients as they set and work on their self-identified goals; supports clients to break down goals into manageable steps, and assists them to achieve graduated success in all areas of their lives;
  • Provides opportunities for clients to increase their engagement in community integration activities; supports clients to develop meaningful connections with a wide range of local resources and supports;
  • Responsible for case management, case note recording and monitoring goal attainment.
  • Supports the Peer Navigator via regular debriefing


Program Specific Responsibilities:

  • Provide comprehensive case management to support achievement of client-identified goals for a caseload of approximately 20 individuals
  • Outreach along with Peer Navigator to foster relationships with vulnerable individuals
  • Connect with other Peer Support Network drop-in services and collaborate with other service providers
  • Transport clients to access health care and social services including but not limited to income assistance, substance use services, mental health supports, OAT.
  • Supports clients to secure resources including but not limited to, shelter or sustained housing, identification, cell phone, food security
  • Responds to urgent client needs as they arise.


  • Bachelors Degree in Social Work, Psychology or related field
  • Diploma in a social service related field plus experience related to supporting vulnerable populations
  • Two years of recent related work experience with an emphasis on substance use and/or support to unhoused individuals
  • Thorough knowledge of harm reduction and trauma-informed practice
  • Proficiency in Motivational Interviewing or other engagement strategies are an asset
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Knowledge of community resources and programs
  • Ability to analyze and problem solve
  • Strong organization and prioritization skills
  • Ability to engage with diverse clients who have a wide range of needs, abilities, strengths and challenges
  • Ability to establish and maintain rapport and appropriate boundaries with clients and their families
  • Ability to model, instruct and demonstrate life skills;
  • Effectively communicate professionally, verbally and written in English
  • Valid Class 5 BC Driver’s License is highly preferable
  • Standard First Aid and CPR (Training may be accessed through Sources)
  • Non-violent Crisis Intervention Training (Training may be accessed through Sources)
  • Criminal Records check through the Ministry of Public Safety and Solicitor General Criminal Records Review Program Valid Class 5 BC Driver's License and driver's abstract

Start Date: ASAP


Salary: $29.87-33.48/ hr F


Benefits (if applicable):

  • 100% employer paid coverage for extended health and dental
  • Long term disability, life insurance, critical illness insurance, accidental death & dismemberment coverage
  • Employee & Family Assistance plan
  • Pension plan
  • Generous paid time off, starting at 3 weeks 
  • Access to Wellbeat’s “Wellness” application

Closing Date: May 17, 2024.  Internal candidates will be contacted by May 10, 2024 


How to apply: Please email your cover letter and resume to . Please include where you saw this job posting in your email. Thank you.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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