Job Posting 101091

Crisis Line Call Responder
Chimo Community Services
Vancouver & Lower Mainland
closed 11 days ago (Fri, 17 May)
full time  •  Grid Level 10 ($26.83 - $29.76)

Position Title:                Crisis Line Call Responder


Posting Date:                April 26, 2024


Closing Date:                 May 17, 2024                 


Hours of Work:              Full-time (35 hours a week); Flexible hours, including evenings and weekends


Classification:               Unique, Grid Level 10 ($26.83 - $29.76)


Reports to:                    Program Manager





To assist with the service delivery of Crisis Line calls and to ensure that the phone-room is monitored in a professional and efficient manner. To ensure that up-to-date resources and training materials are available in the phone-room. To assist with volunteer onboarding and to represent the program in the community. To answer incoming crisis line calls alongside volunteers and provide leadership.



Key Duties and Responsibilities:

  • Adheres to the policies, procedures, and standards of Chimo Community Services Society, as established in policy and program manuals, Health & Safety Guidelines, job descriptions, written memos, and verbal agreements.
  • Performs front-line call answering services on the crisis line.
  • Promotes the crisis line in the communities served.
  • Debriefs with staff and volunteers during shift.
  • Ensures that the phone room is clean and tidy, and that phone-room equipment, supplies, resources, and manuals are regularly updated and accessible to staff and volunteers.
  • Assists with the timely and accurate documentation and recording of calls.
  • Participate in assigned meetings with CHIMO volunteers and/or other CHIMO employees for the purpose of sharing information, coordinating service development and professional development.
  • Conform to ethical issues, including confidentiality and the reporting of abuse issues. When ambiguities arise, consult with superiors.
  • Improve the level of professional expertise through reading, consultation, and relevant workshops.
  • Work as a member of a team respecting and adhering to Chimo Community Services' policies and procedures.
  • Performs other duties as assigned.
  • Follow written and verbal directives from the immediate supervisor, Program Manager, Executive Director or designate.


  • Grade 12
  • Must have completed Chimo’s Crisis Line Training.
  • Crisis Line Training and experience responding to crisis calls required.


Job Skills and Abilities:

  • Excellent oral, written, and interpersonal communications skills.
  • A thorough knowledge of mental health issues, family violence, suicide risk assessments and interventions and volunteer management.
  • Knowledge of community resources.
  • Ability to handle stressful situations.
  • Experience volunteering or working with volunteers.
  • Awareness of, and sensitivity to, ethnic, cultural, physical, sexual, developmental, and life-style diversities.
  • Proficiency with Microsoft Office applications and client data tracking system.
  • Two years direct service in the human service field preferred.



Employment Information:


Please apply with a cover letter and resume to


Thank you for your interest in joining our team. Due to the large volume of applications received, we are only able to contact shortlisted candidates.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!