Position Title:                Crisis Line Call Responder

Posting Date:                April 26, 2024

Closing Date:                 May 17, 2024                 

Hours of Work:              Full-time (35 hours a week); Flexible hours, including evenings and weekends

Classification:               Unique, Grid Level 10 ($26.83 - $29.76)

Reports to:                    Program Manager

Summary:

To assist with the service delivery of Crisis Line calls and to ensure that the phone-room is monitored in a professional and efficient manner. To ensure that up-to-date resources and training materials are available in the phone-room. To assist with volunteer onboarding and to represent the program in the community. To answer incoming crisis line calls alongside volunteers and provide leadership.

Key Duties and Responsibilities:

• Adheres to the policies, procedures, and standards of Chimo Community Services Society, as established in policy and program manuals, Health & Safety Guidelines, job descriptions, written memos, and verbal agreements.
• Performs front-line call answering services on the crisis line.
• Promotes the crisis line in the communities served.
• Debriefs with staff and volunteers during shift.
• Ensures that the phone room is clean and tidy, and that phone-room equipment, supplies, resources, and manuals are regularly updated and accessible to staff and volunteers.
• Assists with the timely and accurate documentation and recording of calls.
• Participate in assigned meetings with CHIMO volunteers and/or other CHIMO employees for the purpose of sharing information, coordinating service development and professional development.
• Conform to ethical issues, including confidentiality and the reporting of abuse issues. When ambiguities arise, consult with superiors.
• Improve the level of professional expertise through reading, consultation, and relevant workshops.
• Work as a member of a team respecting and adhering to Chimo Community Services' policies and procedures.
• Performs other duties as assigned.
• Follow written and verbal directives from the immediate supervisor, Program Manager, Executive Director or designate.

Qualifications:

• Grade 12
• Must have completed Chimo’s Crisis Line Training.
• Crisis Line Training and experience responding to crisis calls required.

Job Skills and Abilities:

• Excellent oral, written, and interpersonal communications skills.
• A thorough knowledge of mental health issues, family violence, suicide risk assessments and interventions and volunteer management.
• Knowledge of community resources.
• Ability to handle stressful situations.
• Experience volunteering or working with volunteers.
• Awareness of, and sensitivity to, ethnic, cultural, physical, sexual, developmental, and life-style diversities.
• Proficiency with Microsoft Office applications and client data tracking system.
• Two years direct service in the human service field preferred.

Employment Information:

Please apply with a cover letter and resume to HR@chimoservices.com.

Thank you for your interest in joining our team. Due to the large volume of applications received, we are only able to contact shortlisted candidates.