Job Posting 101091

Crisis Line Call Responder
Chimo Community Services
Vancouver & Lower Mainland
closed 11 days ago (Fri, 17 May)
full time  •  Grid Level 10 ($26.83 - $29.76)

Position Title:                Crisis Line Call Responder

 

Posting Date:                April 26, 2024

 

Closing Date:                 May 17, 2024                 

 

Hours of Work:              Full-time (35 hours a week); Flexible hours, including evenings and weekends

 

Classification:               Unique, Grid Level 10 ($26.83 - $29.76)

 

Reports to:                    Program Manager

 

 

Summary:

 

To assist with the service delivery of Crisis Line calls and to ensure that the phone-room is monitored in a professional and efficient manner. To ensure that up-to-date resources and training materials are available in the phone-room. To assist with volunteer onboarding and to represent the program in the community. To answer incoming crisis line calls alongside volunteers and provide leadership.

 

 

Key Duties and Responsibilities:

  • Adheres to the policies, procedures, and standards of Chimo Community Services Society, as established in policy and program manuals, Health & Safety Guidelines, job descriptions, written memos, and verbal agreements.
  • Performs front-line call answering services on the crisis line.
  • Promotes the crisis line in the communities served.
  • Debriefs with staff and volunteers during shift.
  • Ensures that the phone room is clean and tidy, and that phone-room equipment, supplies, resources, and manuals are regularly updated and accessible to staff and volunteers.
  • Assists with the timely and accurate documentation and recording of calls.
  • Participate in assigned meetings with CHIMO volunteers and/or other CHIMO employees for the purpose of sharing information, coordinating service development and professional development.
  • Conform to ethical issues, including confidentiality and the reporting of abuse issues. When ambiguities arise, consult with superiors.
  • Improve the level of professional expertise through reading, consultation, and relevant workshops.
  • Work as a member of a team respecting and adhering to Chimo Community Services' policies and procedures.
  • Performs other duties as assigned.
  • Follow written and verbal directives from the immediate supervisor, Program Manager, Executive Director or designate.

Qualifications:

  • Grade 12
  • Must have completed Chimo’s Crisis Line Training.
  • Crisis Line Training and experience responding to crisis calls required.

 

Job Skills and Abilities:

  • Excellent oral, written, and interpersonal communications skills.
  • A thorough knowledge of mental health issues, family violence, suicide risk assessments and interventions and volunteer management.
  • Knowledge of community resources.
  • Ability to handle stressful situations.
  • Experience volunteering or working with volunteers.
  • Awareness of, and sensitivity to, ethnic, cultural, physical, sexual, developmental, and life-style diversities.
  • Proficiency with Microsoft Office applications and client data tracking system.
  • Two years direct service in the human service field preferred.

 

 

Employment Information:

 

Please apply with a cover letter and resume to HR@chimoservices.com.

 

Thank you for your interest in joining our team. Due to the large volume of applications received, we are only able to contact shortlisted candidates.

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