JOB POSTING #2024-CSJ-113-01
INTERNAL/EXTERNAL

Information Technology

IT Helpdesk Technician

Wage: $17.50 per hour

Full time:  35 hours per week

Temporary 8-week position, summer job through the Canada Summer Jobs Program,

starting June 2024

Provide IT Support to Archway Programs

Join the team at Archway

Come Help Us Help People

Location:  Multiple locations in Abbotsford and Mission

This position is funded through Canada Summer Jobs, which has certain requirements and encourages the hiring of youth with disabilities, Indigenous, Black, and other racialized youth, and youth in the 2SLGBTQI+ community.  

Youth must meet the following criteria:

• Must be between the ages of 16 and 30, at the time of their start of employment at Archway.
• Must be a Canadian citizen, immigrant with permanent residency status, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act.
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada according to the relevant provincial/territorial legislation and regulations.
• NOTE: International students are ineligible for this program. 

The Canada Summer Jobs program objectives are to:

• provide quality experiences for youth;
• respond to national and local priorities to improve access to the labour market for youth who face unique barriers to employment, i.e., youth who are early leavers of high school, not in employment, education or training; Black and other racialized youth; youth with disabilities; Indigenous youth; 2SLGBTQ+ youth, and
• provide opportunities for youth to develop and improve their skills.

Job Summary:

Reporting to the IT Supervisor, the IT Helpdesk Technician will provide IT support to Archway programs at various locations in the Abbotsford and Mission regions, including Recycling and the Food Bank. The IT Help Desk Technician provides support to the IT Supervisor and the IT team in planning, organizing, scheduling, and managing IT projects and executing IT tickets services for Archway clients across the agency. This position requires logical thinking and isolating possible points of failure to identify the root cause. Issue identification and resolution are the end goals.

Your Role:

Archway’s IT Helpdesk Technician with the Information Technology Program contributes by:

• Assisting the IT Team in completing projects as defined by IT organizational requirements.
• Providing IT helpdesk support to Archway staff both on site and remotely.
• Assisting and supporting the IT Team in maintaining the IT Infrastructure.
• Responding to helpdesk requests for IT support from Archway staff.
• Using the IT ticket system to receive and respond to IT requests.
• Troubleshooting IT issues for programs and staff.

This position is a great fit for someone who has great communication skills, actively listens to others to gain a full understanding of IT issues, is able to troubleshoot IT issues and enjoys working with a very diverse group of employees. 

Our Offer

• Wage: $17.50 per hour.
• A full-time position at 35 hours per week, Monday to Friday, with possible evening shift work from 12:30 PM to 8:30 PM.
• Temporary for 8 weeks, starting in June 2024.
• Benefits include:
  • Great in-house training opportunities.
  • Build your experience in the field of Information Technology.  
  • Rewarding work in a positive environment.

Getting an Interview – you will be considered if you have:

• Post-Secondary education in a related field is preferred.
• Experience in a related field is an asset.
• Knowledge of networking concepts, server concepts including but not limited to, Active directory DNS, DHCP, Domain controller, etc.
• Knowledge of PC hardware, operating system installation, configuration, and troubleshooting techniques.

The Job Requires you to have:

• Ability to write data reports.
• Analytical, problem solving and troubleshooting skills.
• Good organizational and planning skills.
• Ability for direct, in-person contact with on-site staff and clients; adherence to health and safety protocols is required.
• Ability to work as part of a team. 
• Written, verbal, and active listening skills; able to communicate effectively and respectfully with people from a variety of backgrounds and with a variety of technical skills.
• Knowledge of networking concepts, server concepts including but not limited to, Active directory DNS, DHCP, Domain Controller, etc.
• Knowledge of PC hardware, operating system installation, configuration, and troubleshooting techniques.
• Willingness to learn Archway’s IT ticket system to identify solutions, track work and time spent addressing IT issues.
• Willingness to work from Monday to Friday, with possible evening shift work from 12:30PM to 8:30PM.
• A valid BC Driver’s license, satisfactory driver’s record, and access to personal, reliable transportation is preferred. 
• Ability to work in confined conditions and perform activities that require a moderate amount of physical exertion for a short time.
• Ability to work with distractions and competing priorities and effectively switch tasks.
• Have ability to sit for extended periods and extended screen/keyboard use.
• ​​​Eligibility to meet Canada Summer Jobs requirements of being between 16 to 30 years of age at the beginning of the employment period; be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada. International students are not eligible participants, including anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible.
• A satisfactory criminal records check is a condition of employment.

Closing date is May 16, 2024.

No phone calls please. Only short-listed applicants will be contacted.

Must be legally entitled to work in Canada.

Your resume may also be forwarded to other Programs for their consideration for their job vacancies.  If you do not wish for your application to be shared with other Programs, please send an e-mail to with DO NOT FORWARD TO OTHER PROGRAMS, in the subject line of the e-mail and the job reference number to which you applied, in the body of the e-mail.

Archway's goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.  

We acknowledge that we gather on the traditional and unceded territory of the Stō:ló people. Stō:ló territory extends from the mouth of the Fraser River to Boston Bar. Locally, this includes the Matsqui First Nation and Sumas First Nation. We give them thanks for sharing their land and resources with us.

We invest in the mental health and wellbeing of our employees.