Job Posting 101164

Quality Assistant
BC Housing
Vancouver & Lower Mainland
Burnaby
closes in 4 days (Sat, 1 Jun)
full time  •  TBD

QUALITY ASSISTANT:

($45,449.88 - $51,540.17 Annually)

POSITION SUMMARY

Reporting to the Manager, Quality and Training, the Quality Assistant works in partnership with BC Housing staff and housing partners to ensure that housing partners complete timely and accurate records and administration of rent calculation for their housing units. He/She/They provides customer service and support in the daily operations of rent calculation functions to the housing providers. The position delivers standardized training, reviews and audits work provided by housing partners, and provides feedback for improvements and changes. He/She/They supports the Quality team and the larger Applicant Services team by assisting with the maintenance and creation of documentation and training materials, producing reports, participating on project task teams, and performing general administrative responsibilities.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

  • High school diploma plus post-secondary courses in office administration, business administration, or customer service.
  • Some experience in an office environment and in a customer service role providing detailed information to the public.
  • Or an equivalent combination of education, training, and experience acceptable to the Employer.
  • Criminal Record Check Required

KNOWLEDGE, SKILLS AND ABILITIES:

  • Sound knowledge of government and community agencies and the services they provide, affordable housing programs, and housing clientele.
  • Sound knowledge of general office procedures and systems.
  • Proficient in the use of standard computer applications including MS Word, Excel, and Outlook
  • Ability to learn, understand, and apply relevant Commission policies, practices, procedures, and guidelines, including those related to housing programs
  • Ability to deliver training and presentations to housing providers and internal staff
  • Ability to demonstrate patience and respect and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
  • Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
  • Ability to apply legislation, regulations, operating agreements, and other information sources for the purpose of assessing and explaining eligibility.
  • Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work.
  • Ability to multi-task in a fast-paced environment.
  • Ability to work independently and to contribute and co-operate in a team environment.
  • Ability to type minimum 40 words per minute
  • Solid command of English grammar, spelling and punctuation.
  • Strong verbal and written communication skills
  • Strong conflict resolution skills
  • Strong analytical, mathematical, and problem-solving skills.
  • Strong attention to detail
  • Occasional travel may be required
  • Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment. 

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact  to arrange a call.

How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

 

Please review the Job Description prior to applying

 (When there is a pop up asking if you wish to view only secure items, press no)

As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted

If you are passionate about what you do and want to use your expertise to engage in meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous People, People with Disabilities, people of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.  We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact .

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.

Apply Nowwww.bchousing.org/careers

Have questions/issues about the application process? Please see our FAQ’s for some useful information.

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on WorkInNonProfits.ca and good luck with your job search!