TENANT SUPPORT WORKER:

($56,796.64 - $65,740.30 Annually)

POSITION SUMMARY

Reporting to the assigned supervisor, the Tenant Support Worker works with tenants to provide emotional support, develop skills and access resources to increase their capacity to be successful and satisfied in the living, working, learning, and/or social environments of their choice. He/she/they provides these services directly or facilitates and coordinates access to services available on the site and in the community. The position establishes positive working relationships with a diverse tenant population from various socioeconomic backgrounds and supports with overcoming challenges living in a social housing environment. The role also works with various internal teams and external community partners to resolve potential issues, coordinate opportunities, and facilitate changes that increase the chances of successful tenancies.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Diploma in community social service, health care delivery, community mental health, or other relevant fields.
• Considerable experience in direct supportive counselling with diverse populations that face multiple barriers to successful housing.
• Or an equivalent combination of education, training, and experience acceptable to the employer.
• Criminal record check required

KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
• Sound knowledge of community resources and methods of access.
• Working knowledge of the Residential Tenancy Act and applicable Health and Safety regulations.
• Ability to learn and understand BC Housing and social housing programs, and their role in the social service system.
• Ability to learn and understand BC Housing programs, policies, and operational structure.
• Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act.
• Ability to build relationships with internal and external clients.
• Ability to assist groups to develop and co-ordinate community activities and programs.
• Ability to build and maintain professional, confidential relationships with multi-barriered people.
• Ability to work effectively across organizational departments and in a team and partnership context.
• Strong analytical, problem-solving, and time management skills.
• Strong awareness of cultural diversity.
• Strong skills in crisis intervention, mediation, and conflict resolution.
• Excellent oral and written communication skills.
• Proficiency in MS Office applications (Word, Excel, PowerPoint) and basic computer systems
• Valid Class 5 BC driver’s license and access to a reliable vehicle
• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment. 
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required. 
• Due to the nature of this role, access to a reliable vehicle will be required. 

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact  to arrange a call.

How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted

If you are passionate about what you do and want to use your expertise to engage in meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous People, People with Disabilities, people of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.  We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact .

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.

Apply Now: www.bchousing.org/careers

Have questions/issues about the application process? Please see our FAQ’s for some useful information.