The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the Vancity Theatre, located in the VIFF Centre. We produce screenings, talks and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.

The Greater Vancouver International Film Festival Society is dedicated to accessible employment practices and committed to being an equal-opportunity employer. We value a diverse and inclusive workplace that is reflective of our community and encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please feel free to advise us of any accommodation needs.

Reporting to the Senior Operations Manager, the Volunteer and Community Engagement Manager leads the Volunteer Department and the stewardship of VIFF’s volunteer program; manages community outreach for access programs; coordinates event accessibility initiatives; organizes HR administration and staff engagement; and provides operational support.

Qualifications:
• Commitment to the principles of justice, equity, diversity, and inclusion.
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.
• Highly organized, focused, and able to work within tight deadlines.
• Experience leading diverse teams and maintaining grace under pressure.
• Experience working with volunteers as well as working as a volunteer.
• Experience dealing with highly sensitive and confidential information.
• The ability to develop strong community relationships.
• Demonstrated commitment to the customer experience.
• Familiarity with scheduling and HR software and communication tools like slack, teams, Mailchimp an asset.
• Strong knowledge of Microsoft Office, including Excel.
• Knowledge and understanding of accessibility in events an asset.
• Ability to use adobe design software an asset.
• Fan of the arts and experience working for non-profits an asset.

Key Responsibilities:
The purpose of this position is to:
• Ensure all volunteers and staff are supported in a respectful, engaging, and timely manner.
• Plan and execute a volunteer engagement plan including outreach, practicums/internships, and en-gagement efforts and events.
• With a focus on diversity and inclusion, lead the volunteer and staff onboarding processes from re-cruiting through training.
• Oversee volunteer and staff orientations, and lead staff volunteer management training.
• Hire, manage, and support the Festival Volunteer Coordinator.
• Oversee the volunteer communication plan including monthly year-round and daily festival newslet-ters, the volunteer helpline, and all volunteer program messaging.
• Manage the creation and distribution of volunteer and staff packages, perks, and accreditation.
• Manage the volunteer department budget.
• Support and organize HR administration and staff engagement from onboarding to events.
• Communicate and audit internal and external accessibility information.
• Implement disability related initiatives and contribute to the accessibility plan.
• Develop a community outreach plan for access programs including relaxed screenings and accessible tickets.
• Manage community access ticketing and ticket donation programs.
• Provide operational and administrative support for special programs and projects.