Job Posting 101210

Senior Manager, Human Resources
Parkdale Queen West Community Health Centre
Toronto Metro area
168 Bathurst Street Toronto, Ontario M5V 2R4
closes in 2 days (Thu, 30 May)
full time  •  $91,845 and $108,054 annually


Parkdale Queen West CHC (the Centre) is a non-profit, community-based health organization committed to improving the health of community members, particularly those at risk for poverty and discrimination. Our multi-disciplinary approach includes the provision of primary health/dental care, counselling, harm reduction, community development, advocacy, and innovative partnerships with other organizations. 

The Centre is a leader in the development of inner-city health services focusing on the needs of homeless and street involved youth, adults, and families. Parkdale Queen West CHC is a pro-choice and LGBTTQ and 2-Sprit-positive organization committed to employment equity and anti-discrimination. Parkdale Queen West CHC is committed to a harm reduction and health promotion framework across our services.



Inclusive Communities. Responsive Healthcare. Healthier Lives


Providing and leading equitable, accessible, comprehensive healthcare for people where, when, and how they need it.


  • Client-centered– We make our work client-centred by meeting individuals where they are at and by providing compassionate care to support their informed choices in a safe, accessible, non-judgmental space, throughout their journey.
  • Community responsiveness– We respond to the needs of our clients and communities by listening to them and acting in a timely manner through an integrated, flexible, and evidence-informed approach. We collaborate with external partners to plan and deliver services.
  • Social justice, equity, and access– We advocate for social justice, equity, and access by providing a point of entry that challenges individual and system barriers. We collaborate with external partners to effect system change that eliminates barriers for the marginalized communities and promote population health.
  • Capacity building– We build capacity of clients, staff and sector through support, empowerment, education, and opportunities.
  • Humility and Reconciliation– We recognize that reconciliation is a journey and will work towards building a renewed relationship with First Nations, Inuit and Metis peoples based on the recognition of rights, respect, and partnership. We will undertake this with hum ility, acknowledging ourselves as learners in a continuous process of self-reflection. This self-reflection enables us to understand personal and systemic discrimination and to develop and maintain respectful processes and relationships based on mutual trust.
  • Accountability– We respond to and deliver on our commitments to clients, staff, communities, and stakeholders through open and transparent communication.


The Senior Manager, Human Resources will possess a comprehensive understanding of human resource management and focus on organizational development, change management, and learning initiatives. This individual will be accountable for delivering high-quality people strategies and services to achieve organizational goals and departmental objectives.

Reporting to the Director of Human Resources, the Senior Manager, Human Resources will collaborate closely with Centre leadership to address diverse people-related issues and support the achievement of business objectives. This role will involve providing daily oversight and management to direct reports, requiring exceptional decision-making skills and a strategic approach to human resources management.


Recruitment, Onboarding and Off-Boarding: Manage end-to-end recruitment processes, facilitate seamless onboarding experiences, and oversee efficient off-boarding procedures.

  • Lead and oversee effective recruitment processes, ensuring a consistent flow of qualified candidates and fostering equity, diversity, and inclusion.
  • Manage off-boarding procedures to ensure adherence to HR administration processes and support managers throughout the recruitment process.
  • Collaborate with HR team members to align recruitment, onboarding, and off-boarding policies with organizational goals and initiatives.

Organizational Development & Learning: Facilitate organizational development initiatives and promote continuous learning opportunities to enhance employee growth and effectiveness.

  • Ensure the quality and effective implementation of HR and Organizational Development (OD) services for Centre management and staff, cultivating leadership capability, and serving as the primary consultant for change management strategies.
  • Oversee the development of training calendars and Centre-wide programs aligned with the OD strategy, including recommendations for facilitators and participation in training design.
  • Collaborate with the Director of HR to support the implementation of the organization’s talent management program, including leadership development initiatives.

Health and safety: Implement and oversee comprehensive health and safety protocols to ensure a secure and healthy work environment for all employees.

  • Lead the occupational health and safety portfolio to ensure compliance, proactive risk management, and injury prevention, resulting in cost-effective WSIB administration and employer leadership at the JOHS committee.
  • Support managers in implementing the Centre's Workplace Violence Prevention policies and procedures and contribute to the organizational review of health and safety policies and programs.

Employee Relations: Cultivate a positive and productive workplace culture by facilitating effective communication, resolving conflicts, and promoting employee engagement and satisfaction.

  • Develop and implement people management strategies to achieve Centre goals and objectives.
  • Utilize insights and best practices to execute effective employee relations strategies.
  • Coach leadership on performance management and staff engagement, incorporating anti-oppression frameworks and legal compliance.
  • Foster a positive, equitable, and inclusive work environment that promotes employee well-being.
  • Manage employee relations processes, including engagement surveys and performance evaluations.
  • Provide guidance on attendance management, return-to-work processes, and interpretation of policies and legislation.
  • Offer guidance on collective agreements, policies, procedures, and employment legislation for organizational compliance, while contributing to labor relations strategy and tactics for the Centre.

HRIS Management: Oversee HRIS strategic management, ensuring its effective utilization, customization, and alignment with organizational goals, while also serving as the primary point of contact for system-related issues and vendor liaison for enhancements and technical challenges.

  • Lead the overall management of the HRIS, managing the creation and implementation of HR modules in Dayforce HCM, and ensuring alignment with organizational needs.
  • Partner with payroll to develop and implement process changes, troubleshoot issues, and ensure system integration.
  • Ensure the appropriate system security levels for Dayforce HCM, while also creating and analyzing reports as required.

Administrative Management: Manage administrative functions to ensure efficient operations and support the smooth functioning of the organization.

  • Assist the Director of HR in revising, developing, and implementing HR policies and procedures, ensuring adherence to Collective Agreements and employment legislation.
  • Participate in preparing HR budgets, monitoring revenues and expenses, and ensuring compliance with employment-related legislation.
  • Serve as a trusted subject matter expert, supporting employees and managers in all areas, while leading the team to achieve Centre objectives and foster a culture of quality customer service, problem-solving, and innovation.


  • Bachelor's degree or equivalent in Human Resource Management or related field.
  • 3-5 years of experience in HR operations within a unionized environment.
  • CHRP/CHRL designation (or actively pursuing).
  • Demonstrated leadership abilities and/or prior managerial experience.
  • Proven success in developing organizational strategies, implementing change management initiatives, and overseeing performance management at a corporate level.
  • Extensive knowledge of relevant employment laws and regulations.
  • Exceptional interpersonal, communication, and organizational skills.
  • Strong presentation and analytical capabilities, with the ability to work independently and collaborate with various levels of management and staff.
  • Proven track record of exercising discretion and professionalism, particularly when handling sensitive or confidential matters.
  • Proficiency in Microsoft Office Suite, HRIS platforms, web-based communication tools, and other relevant software.
  • Experience in community health centers, healthcare, social services, or non-profit sectors would be considered an asset.


  • A competitive salary range between $91,845 and $108,054 annually, based on experience.
  • Competitive benefits package and a defined pension plan.


Parkdale Queen West CHC is open Monday -Thursday (9 am – 8 pm) Friday (9:00 am to 5:00 pm. You will be based at the office located at 168 Bathurst Street Toronto, Ontario M5V 2R4, with occasional work required at different locations as necessary.


Interested applicants can submit a resume and cover letter with the subject line: (Senior Manager, Human Resources Recruitment to () or apply directly through our website ( by no later than 5:00 PM until May 30, 2024. We thank all those who apply for the position, however, only those selected for an interview will be contacted. An eligibility list may be established for similar positions of various tenures and will be retained for a maximum period of 12 months.

PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.


Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment.  We carefully consider the nature of any offences reported.  Employment is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus booster within 6-12 months) 14 days before starting employment.


Strategisense Consulting is a highly sought-after learning, professional development, and organizational and talent strategy firm committed to supporting individuals and organizations to deepen the quality of their thinking and evolve the way they work - ultimately enhancing resilience and overall impact. Services include customized and signature learning programs, leadership and team coaching, talent strategy, executive search, and organizational and leadership strategy development.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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