Job Posting 101249

Front Desk Support Worker
YWCA Toronto
Toronto Metro area
closed 11 days ago (Fri, 17 May)
on-call / relief / casual

Employment Type:                   Relief

Work Hours:                               Varied as needed (Includes day, evening, weekend and overnight shifts)

Salary:                                          $27.10 per hour (L5)

Location:                                      80 Woodlawn Avenue East, Toronto, ON, M4T 1C1

Application Deadline:              Friday, May 17, 2024



YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.


The Relief Front Desk Support Worker is responsible for welcoming and providing supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants, participants and guest within a feminist framework.  This includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression. The position is also responsible for completing administrative duties necessary to ensure the smooth operation of the front desk. 



This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. This shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.



  • Greets and directs tenants, participants, guests, contractors and suppliers to the site;
  • Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff or program;
  • Maintains building entry, ensuring access to authorized persons only;
  • May be required to attend at Landlord and Tenant Board hearings and act as a witness as required;
  • Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond effectively to tenant requests for support;
  • Assists in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
  • Demonstrates and maintains knowledge of relevant community services related to tenant service needs;
  • Maintains occupancy lists and updated tenant lists;
  • Records when rooms are vacated by tenants at 1st Stop Woodlawn Residence;
  • Prepares housekeeping lists daily and communicates room vacancies to the appropriate staff;
  • Accepts meal plan payments from tenants at 1st Stop Woodlawn and issues receipts;
  • Inputs medical appointments and cancellations for shelter residents into ICHA website;
  • Monitors issues of unauthorized parking (redirecting issues to housing workers or security staff on site to address immediately);
  • Reports all disturbances, vandalism and other emergencies to the supervisor, filling out an incident report as required;
  • Facilitates access to keys for tenants moving in and out and returns keys to the Property Services Department;
  • When required, uses mediation and de-escalation skills to encourage and maintain a cooperative, supportive and safe community.



  • Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for Equivalency will be considered);
  • 1-3 years directly related work experience in supportive housing;
  • Must have working knowledge of Microsoft Word and Excel;
  • Excellent customer service, organizational and administrative abilities;
  • knowledge of security operating systems an asset;
  • Experience working in a residential setting an asset;
  • Ability to deliver culturally sensitive service in a multicultural environment;
  • Demonstrates knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
  • Knowledge and experience working from an anti-oppression framework and trauma informed practices;
  • Knowledge of harm reduction framework and Residential Tenancies Act;
  • Completion of the Toronto Shelter Standards training;
  • Toronto Hostel Training Centre’s certificate and WHMIS training an asset;
  • Ability to maintain a positive approach and a professional manner at all times;
  • Demonstrated experience working under pressure and remaining calm in a crisis;
  • Knowledge and experience in de-escalating conflict and responding to crisis situations;
  • Exceptional verbal and good written communication skills.


Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health. 



Please click or copy and paste the link in your browser to apply



Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto Employees this position is not secondable.


YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations. 


YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted. 

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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