Job Posting 101346

General Counsellor
COSTI Immigrant Services
Toronto Metro area
Sheridan Mall, 1700 Wilson Avenue, Suite 114, Toronto
closed 7 days ago (Thu, 23 May)
full time  •  $53,796 - $56,399 per annum with benefits

**This is a union position scheduled to work 28 hours per week**





  • Provide intake and assessment of needs, barriers and assets in the development of a settlement plan for all newcomer immigrants, refugees and asylum seekers.
  • Through a Case Management service model, assist clients with information, referral, documentation, crisis intervention, follow-up and supportive counselling services.
  • Organize and facilitate one-on-one and group orientation sessions on settlement related topics.
  • Provide services in person and virtually
  • Refer clients to community & social service agencies for additional support.
  • Advocate and promote the programs and services of the agency.
  • Liaise with government, community groups, educational institutions and volunteers regarding services for clients.
  • Keep administrative records of services and activities, prepare necessary reports and input data using COSTI and ICARE databases.
  • Must be available to work flexible hours including evenings and weekends when needed
  • Perform other duties as required.





  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year experience in providing settlement counselling.
    • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
    • Conducting needs assessments, to address any of the following issues:
      • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),

Crisis intervention (child abuse, women & elder abuse), Income support (OW), Education (high school, LINC, ESL, post-secondary).

  • Organizing and facilitating orientation sessions and support groups to address any of the following topics:
    • Initial health needs e.g. finding a doctor;
    • Financial issues e.g. income supports, employment programs
    • Safety e.g. fraud prevention, fire prevention
    • Housing options, tenant rights
    • Other topics relevant to the clients served


  • Thorough knowledge of settlement issues facing refugees, refugee claimants and new immigrants.
  • Sensitive to the needs of asylum seekers and newcomers and aware of the social and economic trends of immigrants.
  • Experience in completing immigration and various government application forms
  • Demonstrated experience organizing and facilitating orientation sessions.
  • Preference will be given to those able to communicate in Turkish language
  • Demonstrated experience with virtual platforms (Zoom, Microsoft Teams, GoToMeetings)
  • Strong customer service skills and demonstrated ability to liaise with community organizations.
  • Experience in conducting various methods of outreach.
  • Demonstrated ability to work under pressure of heavy caseload and deadlines.
  • Sound knowledge of Internet, Email and MS Office in a Windows environment.
  • Highly developed organizational skills, ability to multi-task and set priorities independently.
  • Good written and oral communication skills in English is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
  • Must be fully vaccinated against COVID-19.

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