**This is a union position scheduled to work 28 hours per week**

DUTIES       

• Provide intake and assessment of needs, barriers and assets in the development of a settlement plan for all newcomer immigrants, refugees and asylum seekers.
• Through a Case Management service model, assist clients with information, referral, documentation, crisis intervention, follow-up and supportive counselling services.
• Organize and facilitate one-on-one and group orientation sessions on settlement related topics.
• Provide services in person and virtually
• Refer clients to community & social service agencies for additional support.
• Advocate and promote the programs and services of the agency.
• Liaise with government, community groups, educational institutions and volunteers regarding services for clients.
• Keep administrative records of services and activities, prepare necessary reports and input data using COSTI and ICARE databases.
• Must be available to work flexible hours including evenings and weekends when needed
• Perform other duties as required.

QUALIFICATIONS

• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience in providing settlement counselling.
  • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
  • Conducting needs assessments, to address any of the following issues:
    • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),

Crisis intervention (child abuse, women & elder abuse), Income support (OW), Education (high school, LINC, ESL, post-secondary).

• Organizing and facilitating orientation sessions and support groups to address any of the following topics:
  • Initial health needs e.g. finding a doctor;
  • Financial issues e.g. income supports, employment programs
  • Safety e.g. fraud prevention, fire prevention
  • Housing options, tenant rights
  • Other topics relevant to the clients served

• Thorough knowledge of settlement issues facing refugees, refugee claimants and new immigrants.
• Sensitive to the needs of asylum seekers and newcomers and aware of the social and economic trends of immigrants.
• Experience in completing immigration and various government application forms
• Demonstrated experience organizing and facilitating orientation sessions.
• Preference will be given to those able to communicate in Turkish language
• Demonstrated experience with virtual platforms (Zoom, Microsoft Teams, GoToMeetings)
• Strong customer service skills and demonstrated ability to liaise with community organizations.
• Experience in conducting various methods of outreach.
• Demonstrated ability to work under pressure of heavy caseload and deadlines.
• Sound knowledge of Internet, Email and MS Office in a Windows environment.
• Highly developed organizational skills, ability to multi-task and set priorities independently.
• Good written and oral communication skills in English is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must be fully vaccinated against COVID-19.