The Refugee Centre, a non-profit legal clinic dedicated to serving refugees and refugee claimants, is seeking a passionate and dedicated Operations Officer to oversee our daily activities. This position is pivotal in ensuring efficient operations, improving services to our clients, and supporting our administrative team. It is an excellent opportunity for an individual with strong leadership skills, fluency in French and English, and a passion for social justice and refugee rights. Proficiency in Spanish would be an additional asset.

Key Responsibilities:

• Oversee the day-to-day operations of our non-profit legal clinic, ensuring alignment with our mission and values.
• Develop, implement, and monitor operational systems, processes, and procedures, including case management, client intake, and record-keeping.
• Lead the administrative team, fostering a supportive environment that promotes high levels of performance and job satisfaction.
• Collaborate with our legal team to ensure that the needs of refugees and refugee claimants are met efficiently, effectively, and in accordance with legal ethics and professional responsibilities.
• Manage the operational budget, optimize resources, and execute cost-effective strategies to maximize the use of available funds.
• Ensure compliance with regulatory requirements, including those related to client confidentiality, record management, and legal practice.
• Act as a liaison within the organization, coordinating with other departments focused on social services for refugees and refugee claimants.
• Engage with external stakeholders, such as funding agencies, government entities, and community partners.
• Assess organizational performance against goals regularly, report findings to the board of directors, and propose solutions for improvement.

Qualifications:

• Bachelor's degree in Business Administration, Non-profit Management, Political Science or a related field. An advanced degree or certification is desirable.
• A minimum of one year of experience in operations management, preferably within the non-profit or legal sector.
• Fluency in French and English is required. Proficiency in Spanish is a strong asset.
• Strong understanding of the legal system, particularly as it pertains to refugees and refugee claimants.
• Proven leadership abilities and experience managing a team.
• Exceptional interpersonal, communication, and administrative skills.
• Ability to work effectively under pressure and adapt to changing circumstances.
• Familiarity with regulatory compliance and non-profit funding processes.
• Proficiency in using office software and legal case management systems.

The Refugee Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all backgrounds, experiences, and perspectives.

About The Refugee Centre

At The Refugee Centre, part of our mission is to provide accessible and free legal services to refugees and refugee claimants. We believe in justice and are committed to defending the rights of refugees. Join our team and make a meaningful impact on creating a more equitable society.