Job Posting 101445

Manager, Enhanced Settlement Programs Family and Settlement Services
Vancouver & Lower Mainland
Candidate must be able to commute to Vancouver and Surrey offices.
closing today (Thu, 13 Jun)
full time  •  Pay range for this position is $69,360.20 to $71,716.84.

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission. 



MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.


Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.



We are looking for a motivated Manager to join our Settlement team!


MOSAIC is seeking an experienced manager with strong interpersonal skills who can manage a diverse program portfolio.



The Manager, Enhanced Settlement Programs manages overall operations of programming designed to address the needs of specific newcomer communities including newcomer seniors, LGBTQIA+ newcomers, racialized communities and women/families. Working across program locations in Surrey and Vancouver, the Manager of Enhanced Settlement Programs, works with staff, co-location agencies, community organizations and stakeholders to develop, implement, and evaluate programs.  This position provides on-site supervision of staff, ensures funder requirements are met, and champions community and stakeholder collaborations.




• Demonstrate clear understanding of specific newcomer communities’ needs and barriers to settlement including; seniors, LGBTQIA+ newcomers, racialized communities and women/families
• Manage all aspects of programs including contractual obligations set out by funders, such as outcomes/outputs, reporting, and evaluation
• Supervise the promotion and marketing of all program-related activities
• Manage financial aspects of contracts including budget planning, monitoring of program expenditures, financial statements and variances
• Hire, train, supervise and coach program staff
• Work in partnership with community organizations and stakeholders in order to build relationships to enhance programs and cross referrals
• Work with Senior Manager of Settlement to identify emerging newcomer needs and plan appropriately




• Bachelor’s Degree or diploma in Social Work, Psychology, related area or a combination of education and experience will be considered
• 1 - 3 years management experience
• Experience in coaching, supervising and motivating diverse work teams
• Experience in meeting funder (or similar) requirements and contractual management
• Excellent verbal and written communication skills with strong interpersonal skills
• Critical thinking and thoughtful questioning
• Effective organizational abilities, attention to detail, and ability to multitask
• Experience in working in a non-profit and multicultural environment is an asset



Full time, 35 hours/week


The successful candidate may be permitted to work a hybrid work model (combination of in-office and remote work). Candidate must be able to commute to Vancouver and Surrey offices.



Pay range for this position is $69,360.20 to $71,716.84



A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.



Until position is filled




  • Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
  • We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.

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