Job Posting 101450

Shift Lead
Pacific Community Resources Society
Vancouver & Lower Mainland
closes in 48 days (Wed, 31 Jul)
on-call / relief / casual  •  Grid 15 ($31.91 - $33.29)

Job Title: Shift Lead       

Program: The 1.1.2. - Surrey                                        

Supervisor: Team Lead, The 1.1.2.


Auxiliary (Days/Evenings/Overnights/Weekends)

Grid 15 ($31.91--$33.29/hour)

Closing Date: Open until filled.


Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities.




PCRS seeks an experienced Shift Lead for the 1.1.2., a 24 hour, 30 bed, youth transitional housing program in Surrey. The successful applicant will be part of a multi-disciplinary team, providing leadership, mentorship to staff and direct care support to youth participating in the program.


This position involves supporting staff on shift, crisis management, direct care to program participants, and providing coverage for team lead. The Shift Lead supports, mentors, and provides learning opportunities for staff on shift. Shift Leads also provides one-on-one support, transition planning and leads group activities including social recreation, meetings, and unit checks. 


The successful applicants will bring their passion for supporting youth in housing, leadership skills and desire to be a part of a large team to the role.


This position supports teams who work in the evenings and on weekends. There will be on-call work, evening, and weekend work. The position is an on-site position and not available for a remote or hybrid work arrangements.



  • Provide direction and support to staff on shift.
  • Mentor and orient new staff.
  • Coordinate service delivery and programming.   
  • Work with the Team Lead to ensure overall operations and service delivery aligns with contract expectations.  
  • Develop supportive and engaging relationships with youth,
  • Develop individualized service and transition plans collaboratively with participants.  
  • Assist youth in maintaining program expectations such as attending meetings, maintaining unit cleanliness, supporting participants to attend school, work or volunteer opportunities and maintaining connection with other support workers. 
  • Maintain accurate case notes, monitoring youth progress, engagement, and participation in the program; other administrative tasks will be required.
  • Provide life skills support and lead group activities.
  • Liaise with professionals such as social workers, school personnel, and other community staff. 
  • Provide individualized housing supports such as housing search support, moving assistance, landlord advocacy, mediation and liaise with social workers to support youth to find, secure and move in to safe and affordable housing.   
  • Participate and engage in a collaborative and effective staff team.   
  • Communicate effectively with coworkers and staff and participate in team efforts.   
  • Participate in professional development and training.  
  • Communicate effectively with coworkers and staff and participate in team efforts.   
  • Advocate and promote the agency’s services, funding needs and value to the community.  
  • Community engagement including presentations and communications (updates/ newsletters)   
  • Represent PCRS at community and official functions.  




  • Bachelor’s degree in a relevant discipline, combined with at least one (1) year experience in a leadership role or CYCC or related diploma, 2 years’ experience and 1 year experience in a leadership role.  
  • An equivalent combination of education and experience may also be considered.  
  • Criminal record check, including the vulnerable sector.
  • Class 5 driver’s license
  • Use of own personal vehicle with business use insurance (mileage paid)
  • Drivers abstract.


Additional Assets


  • Ability to respond to crisis scenarios using agency protocols and ethics.
  • Experience working with vulnerable and unhoused young people. 
  • Effective team collaboration skills.   
  • Experience creating and working within a culturally inclusive environment for staff, partners, and participants.  
  • Strong verbal, interpersonal, presentation, and written communication skills.  
  • Excellent time management skills and the ability to handle multiple, often conflicting priorities.  


Who We Are                                                       

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer. 

Our Vision - Everyone thriving in strong, healthy communities! 

Our Mission - To inspire healthy and inclusive communities through leadership and collaboration. 

Our Values - Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being.


We are grateful to operate on the traditional, ancestral, and unceded territories of the Coast Salish, specifically the xʷm əθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), Qw'?ntl'en (Kwantlen), se’mya’me (Semiahmoo), sc̓əwaθən məsteyəxʷ (Tsawwassen), q̓ic̓əy (Katzie), kʷikʷəƛ̓əm (Coquitlam), qiqéyt (Qayqayt), máthxwi (Matsqui) and Stó:lō Nations. 



We Offer 


  • Equitable Base Pay  
  • Generous paid vacation time, personal time, sick time; additional paid time off for life events 
  • Additional paid holidays, ex. Easter Monday, Boxing Day * 
  • Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums* 
  • Disability and Life Insurance Coverage * 
  • Employee & Family Assistance Program including preventative health & counselling * 
  • Membership in the Municipal Pension Plan with generous employer contributions * 
  • Flexible schedules and earned time off program * 
  • Full-day agency orientation and extensive training, with regular ongoing performance evaluations 
  • In-house digital and classroom learning opportunities; staff funding for professional development * 
  • Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc. 
  • * Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request. 
  • Persons who anticipate needing accommodations for any part of the application process may contact our HR department at. Personal information will be kept confidential. 

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