Job Title: Festival Volunteer Coordinator
Reports to: Volunteer Engagement Manager
Duration: Temporary, Full-Time Employment
July 8 – August 30th, 2024: CSJ Supported role
September 1– October 12th, 2024: VIFF Extension
Location: VIFF Centre
Scope: Vancouver International Film Festival 2024
Remuneration: $10,500 Employment contract (+ OT as needed)

This position is supported by the Canada Summer Jobs program. To be eligible applicants must:

• be between 15 and 30 years of age at the start of the employment
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

ABOUT VIFF
The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the year-round program at the VIFF Centre. We thank the Musqueam, Squamish and Tsleil-Waututh Nations for their continued stewardship of the unceded and occupied land on which our work takes place.

VIFF is the home of film and film culture in Western Canada. Driven by curatorial excellence, VIFF encourages understanding of the world’s cultures through the art of cinema. We produce screenings, talks and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.

The Greater Vancouver International Film Festival Society is dedicated to accessible employment practices and committed to being an equal-opportunity employer. We value a diverse and inclusive workplace that is reflective of our community and encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please feel free to advise us of any accommodation needs.

We believe that film has a unique ability to celebrate the complexity of the human condition and that it is our responsibility to steward that power toward creating meaningful change in our world. When you work at VIFF you are part of a friendly, dedicated team who are passionate about the transformative power of the cinematic experience.

ABOUT THE POSITION
We're looking for an extraordinary addition to our team, someone highly motivated, organized, and process-oriented with a passion for working with and for volunteers. Reporting to the Volunteer and Community Engagement Manager, the Festival Volunteer Coordinator will support all activities related to the team of volunteers prior, during, and after the Vancouver International Film Festival. Our amazing community of VIFF volunteers will rely on the Volunteer Coordinator for leadership, support, guidance, clear communication of scheduling and duties, and an overall fruitful experience during this year’s festival.

Qualifications:

• Commitment to the principles of justice, equity, diversity, and inclusion.
• Exceptional communication skills and the ability to public speak.
• Highly organized, focused, and able to work within tight deadlines.
• Experience leading diverse teams and maintaining grace under pressure.
• Experience working with volunteers as well as working as a volunteer.
• Demonstrated commitment to the customer service experience.
• Familiarity with scheduling and HR software, Microsoft Office, and communication tools like Slack, Zoom, and Office 365.
• Fan of the arts and experience working for non-profits an asset.
• Experience with design software (Photoshop, Illustrator, Canva) an asset.

Key Responsibilities:

• Support all aspects of the Festival Volunteer recruiting and selection process.
• Schedule and implement established volunteer management training and department specific volunteer orientations.
• Develop and manage the Venue Operations Volunteer schedule in collaboration with the Festival Venue Operations team.
• Interview and onboard Venue Operations’ Department Volunteer Team Leads.
• Follow up with staff members to ensure that volunteer reviews are being completed appropriately.
• Working within the established Volunteer Department framework, ensure that required VIFF policies, procedures and processes are communicated effectively.
• Administrate volunteer dispute resolution processes and VIFF progressive management process-es.
• Working with the Customer Service Coordinator, establish and manage the Volunteer Helpline Team.
• Support Volunteer Engagement Events.
• Communicate challenges encountered with the Volunteer Engagement Manager.
• Assist various departments with last-minute volunteer scheduling requests.
• Regularly visit festival venues; be visible to staff members and volunteers.