Job Title: Volunteer Services Assistant

Status:  Temporary, Part-time

Location: Currently located in Downsview Park (North York) with plans to move to the Rouge National Urban Park (Scarborough)

Start Date:  ASAP, Applications will be accepted until the position is filled                                

Compensation: Starting at $18 per hour, commensurate with experience 

Commitment: 6 month contract with the potential to extend    

Job Summary

The Volunteer Services Assistant is responsible for assisting in the day-to-day organizing, coordinating and development of the Volunteer Department as well as liaising with other TWC departments and external organizations as needed. This position requires a strong administrative background, multitasking, and the ability to prioritize and communicate well in a fast-paced environment.

Duties and Responsibilities:

• Assists with the Volunteer Department coordination; including but not limited to, onboarding, evaluation, training materials, and protocols 
• Continuous improvement of volunteer retention through regular communication, relationship building across teams, recognition, conflict resolution, and other means
• Responsible for addressing immediate volunteer needs in person or via phone and email
• Creates, maintains, and updates volunteer records, schedules and attendance
• Assists with updating and expanding existing volunteer positions and programs
• Assists with setting of the Volunteer Department goals and strategic planning
• Other responsibilities as related to the Volunteer Department 

Qualifications

Position Requirements:

• Minimum 1 year experience working in an administrative role in a fast-paced environment
• Minimum 1 year experience working in a volunteer supervision role 
• High School Diploma or equivalent
• Post-secondary diploma or certification in volunteer management, administration or similar an asset
• CVA accreditation an asset

Skills and Abilities:

• Strong interpersonal skills; capable of working collaboratively within a team and across departments as needed 
• Strong communications skills
• Advanced proficiency in Microsoft Office, Google Workplace, and databases
• Experience using CRM’s like Better Impact (Volunteer Impact) an asset
• Professional, highly organized, detail oriented and self-motivated
• Strong problem-solving and critical thinking skills
• Efficient at working effectively under tight deadlines, with competing priorities, within a fast-paced and dynamic environment

Physical Requirements:

• Requires the ability to spend extended periods sitting and using a computer keyboard

Working Conditions: 

• Fast-paced office/hospital environment, with noise and the possibility of frequent interruptions
• This position requires working near materials and animals that may trigger allergic reactions
• Some off-site work may be required