Location: Our office is located in Toronto, Ontario; however, this position can be located anywhere in Canada with flexible / hybrid / and remote work arrangements available. (Some in-person meetings in Toronto will be required.)

Reports to: Chief Development & Communications Officer

Hiring Range: $75,000 - $95,000 annually, including a comprehensive benefits plan, pension plan, 3 weeks paid vacation, increasing to 4 weeks paid vacation in your second year of employment, a December break (usually a week) to recharge, wellness days, access to an Employee Assistance Program and professional development opportunities  

Job Posting Closing Date: June 21, 2024

About us:

At the heart of Community Food Centre Canada’s work is the belief that food is a basic right. We bring people together around good food so communities can thrive. With more than 400 partners across the country, we build inclusive, culturally responsive Community Food Centres, share knowledge, create health-focused programs, and advocate for equitable policy change.

At Community Food Centres Canada (CFCC), we work on behalf of good food for all. Our collective approach at CFCC is founded on dignity and respect, equity and empathy. These values are core to our mission and outlined in our Good Food Principles. 

CFCC is strongly committed to equity and inclusion within its community. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to an equitable and inclusive selection process and work environment.

We welcome candidates to speak about how their experience has demonstrated a commitment to Equity, Inclusion, Reconciliation and Anti-Oppression. 

About the position:

The Senior Manager is an experienced leader in donor stewardship, gift processing, prospect research and database management who will oversee CFCC’s fundraising operations. Reporting to the Chief Development & Communications Officer (CDCO), the Senior Manager will work collaboratively with the Director of Corporate and Community Giving, Director of Philanthropy and Director of Communications to lead, inspire and support the Development and Communications team towards our strategic goals. They may also serve as a member of CFCC’s cross-functional committees.

Responsibilities

Planning, Strategy, Reporting 

• Lead and provide administrative oversight in the planning, implementation and improvement of processes, operations and resources within the Development and Communications team.
• Oversee development of policies and procedures, such as database management, donations process, moves management and stewardship guidelines.
• Work with CDCO and Director of Finance on accurate revenue and expense forecasting and tracking progress against fundraising and/or campaign goals while managing monthly and annual gift reconciliation.  
• Leverage internal data and external trends and insights to inform CFCC’s fundraising strategy.
• Oversee analytics on various strategies for leveraging donor data to advance the work of the organization, research trends and improve ways of operation. 
• Develop and implement a moves management system to track donor engagement and update donor information and activity into Salesforce accurately and comprehensively. 
• Assist in preparation and management of Development and Communications revenue and expense budget. 

Team & Program Management

• Oversee the gift acceptance process, including gift processing, maintenance of donation records, and tax receipting
• Co-create and monitor performance metrics  and KPIs for both revenue and activity, identifying trends, risks and opportunities
• Oversee the execution of gift agreements, pledges, gift acknowledgements and corresponding processes to ensure timely and accurate
• Oversee database functionality to maximize reporting, fundraising results, and effective funnel management.  
• In collaboration with the Development and Communications team Directors, oversee development and implementation of a comprehensive donor stewardship and recognition program ensuring donors at all levels are informed of the impact of their philanthropy, recognition and benefits are fulfilled and consistently promotes engagement with donors. 
• Work closely with external vendors and consultants, as needed, to resolve technical issues or implement new features.
• Contribute to CFCC’s overall technology and digital transformation strategy; actively collaborating with the IS/IT team on ongoing system integration and process improvements 
• Contribute to the development of an equity-focused, community-centric culture of philanthropy at CFCC, including initiatives to diversify CFCC’s donor base
• Play a leadership role in the evolution of CFCC’s culture, and a work environment that is grounded in collaboration, respect, innovation and transparency
• Align with CFCC values and contribute to the evolution of our culture, and a work environment that is grounded in Equity, Courage, Relationship-focused and Integrity

Qualifications

Required:

• A post secondary degree in a related field would be an asset
• Over 7 years of relevant work experience  
• Proven people leadership and management experience
• Proven leadership experience working in a fundraising environment, ideally including philanthropic operations, gift administration, prospect management and analytics 
• Proven expertise with fundraising database management systems, preferably Salesforce.  
• Strategic thinker who can activate a plan and see it through to completion. 
• Strong financial acumen 
• Vendor management experience
• Strong communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong organizational skills with an eye for detail
• Knowledge of the Canadian charitable sector, including fundraising best practices and emerging trends, and a demonstrated commitment to professional growth
• Passionate about working in an organization that values and promotes diversity, equity, inclusion and that strives to work  from an anti-racism and anti-oppression framework
• Demonstrated a commitment to diversity, equity, inclusion and reconciliation through continuous development, modeling inclusive behaviors, and proactively managing bias
• Demonstrate leadership and maturity in dealing with issues
• Strong emotional intelligence and maturity in managing people, vendors, and projects
• Superior judgment and discernment when navigating complex, intersectional issues - from interpersonal to organizational to external

Preferred:

• Fundraising education is an asset
• Background in social change philanthropy is an asset  

Why work for us?

We offer:

➔ Comprehensive benefits package including extended health, dental, life insurance, short and long-term disability insurance, membership in a defined benefit pension plan, 15 paid vacation days in your first year, increasing to 20 paid vacation days in your second year of employment, a December break (usually a week) to recharge, wellness days, access to an Employee Assistance Program and professional development opportunities

➔ A culture of mutual support where staff are committed to creating an equitable and inclusive Canada

➔ An opportunity to be part of a movement building health, belonging and social justice in low-income communities across Canada through the power of food