British Columbians are passionate about their health care. The College of Physicians and Surgeons of BC is part of a complex health-care delivery system that is often challenging to navigate.
Are you looking for a fresh start in your career with a top employer? Join a dynamic high-performing team as one of the College’s front-line communicators. As a first point of contact, college services representatives (CSRs) play a critical role in the College’s public service function, responsible for the professional handling of all initial telephone and email inquiries from the public, registrants (BC physicians and surgeons), lawyers, government and other organizations.
By communicating College standards, guidelines and processes, CSRs aim to achieve first-contact resolution and deliver a high standard of service excellence. CSRs respond to a multitude of requests for information about the College with a high level of accuracy, timeliness, professionalism, maturity and empathy. They also provide administrative and project support to the communications and public affairs department.
This position reports to the lead, contact centre.
Duties and responsibilities
Duties include but are not limited to the following:
Required skills and qualifications include:
The compensation range for this position is $46,421 to $58,026 per year.
The College is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.
The College values the strength diversity brings to our workplace, so if you’re excited about a career at the College but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.
The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.
How To Apply
All applications for this position must be submitted via the College website:
https://can241.dayforcehcm.com/CandidatePortal/en-US/cpsbc/Posting/View/402
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
The College welcomes all applicants and is dedicated to promoting a diverse, equitable and inclusive environment.
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