Job Posting 101846

Settlement Caseworker
The Salvation Army Belkin Communities of Hope
Vancouver & Lower Mainland
555 Homer Street, Vancouver, BC
closed 2 days ago (Fri, 21 Jun)
full time  •  $26.00/hour (probationary rate) As per Collective Agreement


The Salvation Army British Columbia

POSITION: Settlement Caseworker


FACILITY : Belkin House

LOCATION: Vancouver

Job No. 001




The Settlement Caseworker role at Belkin House will be responsible for assisting newcomers in accessing and navigating essential information and service systems through settlement plans and case management. The scope of work will also include coordinating and facilitating settlement related programs in order to support all aspects of settlement and achieve stronger social and economic integration for newcomers.



  1. Case Work (70%)
  • Guide client through claimant, settlement, and integration process.
  • Assess client suitability to any internal and external programs or services and provide referrals and support in system navigation.
  • Maintain expected case file information through online case management system and physical documentation and logs.
  • Receive program applications, maintain a waitlist database, and receive check-ins, referrals, and reference information.
  • Assesses client needs and suitability for intake, occupancy extension and discharge planning.
  • Perform intake and discharge procedures for clients, including direct client communication and expected administrative paperwork.
  • Monitor room and common area conditions, complete room inspection, work orders, clear rooms and client areas of client items by packing and storing or discard or abandoned items.
  • Responsible to orientate new residents to Belkin House’s policies, procedures, and program expectations.
  • Develop and implement case management of assigned clients; assist clients in establishing goals and monitor progress.
  • Monitor behavior: intervene in crisis situations, provide appropriate emotional support, basic/crisis counseling, advocacy, correction and accountability as required.
  • Monitor the environment and clients to ensure overall safety and security of all staff, clients, volunteers, and community members.
  • Complete regular client status checks and room searches as required.
  • Participate in relevant and requested trainings, workshops, internal and external events, case management meetings, program development meetings, new resident orientations and floor meetings.
  • Ensure internal and external reporting requirements are submitted to managementwhen requested, including monthly reports and collection of statistical and evaluative 
  1. Program Delivery (15%)
  • Participate in the development of goals and objectives for newcomer programs as wellas evaluation and research for continued improvement.
  • Assist case management team in the development and innovation of new and existing programs and projects based on funding requirements and expansion opportunities.
  • Develop, coordinate, and facilitate relevant programs. Including but not limited to settlement orientation, housing, employment, education, language, and community building.
  • Host community building and networking events
  • Ensure that program procedures are maintained, develop relevant policies, learningguides, and facilitator materials where required.
  1. Program Outreach (7%)
  • Coordinate and provide direct services and system navigation to newcomer clients, including occasional accompaniment.
  • Develop, implement, and evaluate outreach services and outcomes for newcomer
  • Assist in the development of specialized projects, including collaborations with other BC-SAF HAVN and settlement service providers.
  • Represent Belkin House newcomer services, liaison, collaborate and consult with professional supports, training and other SAF HAVN service providerswhere applicable.
  • Provide accompaniment services as needed.
  • Provide information, referral, and supportive access to relevant services.
  1. Other Duties (3%)
  • Demonstrate respect, honesty and compassion in the administration of all duties.
  • Invest in professional development through continued training identified by yourself and management team.
  • Perform other job-related duties as assigned.



Oral and written communication between this position and other team members on shift and across all shifts is a significant priority in this position. Those team members include, but are not limited to: 


Governance Boards and Councils: None 


  • Manager of Transitional Housing or designate
  • Director of Housing and Shelter Programs or designate
  • Belkin House Staff (such as Case Workers, Shelter Workers, Front Desk and Support Staff)
  • Volunteers


  • Belkin House Clients
  • Community Partners (such as other BCSIS SAF HAVN Service Providers, Mosaic, ISS of BC, Legal Aid, Ministry of Social Development and Poverty Reduction, Work BC)
  • Housing providers
  • Community members


Reports directly to: Manager of Transitional Housing

Direct reports for this position: This position has no direct reports but may be expected to provide guidance, coordination and support to volunteers or community partners.



  • Regular responsibility for minor financial matters and wise use of own resources.
  • Minor material responsibility (access to personal and confidential financial information).
  • Uses or maintains organization assets, including vehicle, computer, cell phone and office equipment, in accordance with established guidelines. 


  • Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building.
  • Direct program activities may require a moderate level of physical ability - walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position.
  • Responsibilities will also include accompaniment of clients traveling by public transportation or walking in various weather conditions.
  • The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties. 
  • Working conditions may include:

Exposure to drugs and alcohol  

Noise and odours

Dealing with angry and abusive people  

Verbal Abuse    

Exposure to bodily fluids and bodily waste


The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.  



Education / Certification

  • Completion of a formal post-secondary/college program of two academic years in Social Service or    another related field.
  • Current Certification in First Aid/CPR or willingness to be trained.
  • Certification in Non-Violent Crisis Intervention or willingness to be trained.
  • WHMIS or willingness to be trained.  
  • Certification in FOODSAFE Level 1. 
  • Mental Health First Aid Certification or willingness to be trained.
  • Current Naloxone Training or willingness to be trained.

*Alternative level of education and experience may be acceptable. 

Experience and Skilled Knowledge Requirements

  • At least two (2) years of experience working in case management, outreach or group facilitation with newcomers to Canada.
  • Proficient in Microsoft Office (including Word and Excel, PowerPoint), Outlook, and Internet navigation
  • Strong knowledge of settlement and integration proces
  • Strong knowledge of community/newcomer resources

Skills and Capabilities (examples provided below):  

  • Willingness to develop an understanding and support for the mission and purpose ofThe Salvation Army in Canada and its implications as related to position responsibilities.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’shealth and safety policies and procedures.
  • Ability to provide an original copy of a Background Check that is satisfactory to TheSalvation Army, in its sole discretion, is required, including Child Check (if appropriate).
  • Attention to detail, problem-solving and analytical skills. 
  • Fluent spoken and written English. 
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Ability to function independently and collaborate with a team
  • Ability to follow Universal precautions.
  • Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills.
  • Ability to work with individuals from diverse cultural backgrounds
  • Demonstrate ability to communicate effectively both orally and in writing with your Supervisor and those you supervise.
  • Demonstrate group facilitation and program coordination abilities.
  • Demonstrate organizational and time management skills


  • Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program
  • Successful obtainment of clearance through The Salvation Army Child Abuse Registry


SALARY                :              As Per Collective Agreement


TERMS                  :               Regular Full-time; 40 hours per week


DAYS & TIME     :               Monday to Friday; 8:00 a.m. – 4:30 p.m. (30mins. Unpaid lunch break)


No. of Vacancies:             1


Interested applicants must respond in writing by June 21st, 2024, by 4:00PM,

and quote “Settlement Caseworker (Job 001)” to:




We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal applicants, please advise your Department Head of your intentions prior to submitting your application. 


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