Summary of Responsibilities

The Office Assistant provides administration and office support to central, employment, and counselling programs at BGC’s North Delta Office. The Office Assistant is the first point of contact for clients and visitors at the Delta office and helps identify clients’ and visitors needs by working with program staff to connect them to appropriate internal and external resources. This position may also support special projects such as research and collection of statistics to inform BGC of current needs and trends. 

JOB DUTIES

• Greets clients, visitors, and staff with respect and dignity.
• Receives and screens all inbound telephone calls, emails, and visitors to the North Delta office; refers and/or redirects calls, emails, or visitors as applicable.
• Follows BGC standards, guidelines, and policies in undertaking all office support duties.
• Maintains a safe atmosphere to facilitate appropriate service referrals both internally and externally to meet clients’ needs.
• Maintains appropriate records/statistics and sign-ins and ensures that all required documentation is accurate and complete.
• Assists program staff with administrative requests and general office support as needed.
• Responds to service inquiries via phone, fax, email, and mail and ensures that communications are forwarded to appropriate staff persons.
• Assists with special projects and research as directed.
• Informs the Business Operations Analyst of any problems or concerns regarding clients and volunteers.
• Cooperates and works with the North Delta Office staff in carrying out safety/emergency procedures.
• Other related duties as required or assigned.

REQUIREMENTS

• Clear Criminal Record Check (Vulnerable Sector).
• Experience in office procedures and support.
• Good Customer Service skills.
• A certificate in a related field with additional training in office systems, office communications, etc., or a combination of education and relevant experience.
• One year of direct work experience in a secretarial and/or receptionist capacity.
• Hands-on experience with word processing, spreadsheets, email, and presentation software.
• Good typing and writing skills with attention to detail including spelling, punctation and grammar.
• Good time management skills, multitasking, and ability to prioritize tasks with minimal supervision.
• Professional, responsive, and positive work attitude.
• Resourceful and flexible.
• Previous experience handling confidential or sensitive information.
• General mathematical and budgeting skills.
• Knowledge of supplies, equipment, and/or services ordering, and inventory control.
• Ability to maintain filing systems and basic databases.
• Good interpersonal skills and personable phone manner.

The Office Assistant Summer is a Canada Student Jobs (CSJ) position. Eligibility requirements include the following:

• between 15 and 30 years of age at the start of employment.
• Canadian citizen, permanent resident, or person who has been granted refugee status under the Immigration and Refugee Protection Act
• Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
• International students are not eligible participants. Recent immigrants are eligible if they are Canadian citizens or permanent residents. 

This is a temporary part time (35 hours per week) summer position Monday to Friday starting June 27 to August 30, 2024 (for a maximum of 280 hours (8 weeks). Position includes pay rate of $18.75 an hour, an employee assistance plan and paid birthday off.

CLOSING DATE

Position will remain open until filled.

Thank you in advance to all persons who apply for this position. Please note that only those selected for an interview will be contacted.

As it connects to our organizational core values, BGC encourages staff to show up as their best selves, including mutual respect, integrity, and accountability.

BGC’s CORE VALUES:

• BELONGING – We welcome everyone in a safe, accepting environment based on belonging and positive relationships.
• RESPECT – We ensure that everyone – children, youth, families, volunteers, staff – is heard, valued, and treated fairly.
• ENCOURAGEMENT & SUPPORT – We encourage and support every child and youth to play, learn, and grow to achieve their dreams.
• WORKING TOGETHER – We work together with young people, families, volunteers, our communities, and government.
• SPEAKING OUT – We speak out for children, youth, and families so that we can make our world better. 

BGC Equitable Employer Statement

BGC values building and sustaining a culturally diverse environment and commits to intentional efforts to reflect that (along with our other values) in all that we do. BGC is committed to provide employees with an equitable opportunity hiring process and work environment free from discrimination and harassment. We seek to hire, train, and engage people from diverse backgrounds, particularly those who experience systemic barriers. Employment decisions are based on the individual’s qualifications, merit, lived experience, and knowledge. 

Equity means treating folks based on their needs. It differs from equality, where everyone is treated the same, regardless of need. Equal circumstances do not yet exist in our society, so BGC practices ethics of equity in all aspects of our organization. Systemic oppression in society has marginalized folks based on identity and culture, and we commit to countering these dynamics.