Job Posting 102148

SNAP Family Worker - East
Child Development Institute
Toronto Metro area
Toronto - East
closes in 23 days (Fri, 9 Aug)
full time  •  $67,196 per year.

Who we are


Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute (CDI), we are passionate about helping our communities’ most vulnerable members and their caregivers. It motivates each of us to face what can be difficult situations while continuously finding the purest joy in play, in silence, in advice, and in the unbelievable strength and resilience of our young clients. Joining us now is a rewarding opportunity to be part of an organization that is built on a legacy of more than 100 years of helping children and families. 


Recognized as a leader and model for measurement-based impact, we are client-centred, family-centred, and data-informed. We are a place where professionals grounded in mental health, care, and well-being of infants, children and youth, come together in collaboration, learning and inclusion. As a multiservice organization delivering social, emotional, and behavioural counselling services, early childhood education, learning disabilities and mental health services, and family violence services, we address the whole person from when they begin their life. Every child and family that reaches out to us is unique, and we value and embrace their individuality. We deliver the tailored support and tools they need to build life-long skills, positive mental health, and resilience. With their trust in us, we guide children and families along a supportive journey. It is an often difficult path and simultaneously the most rewarding experience for providers, children and families.


Who we need


Stop Now And Plan (SNAP) is an evidence-based model for children ages 6-11 that provides a framework for teaching children struggling with behaviour issues and their parents effective emotional regulation, self-control and problem-solving skills. The primary goal of SNAP is to keep children in school and out of trouble by helping them make better choices "in the moment." 


We are looking for a Family Worker to join our SNAP East team; someone who wants to act as a first point of contact for families coming to us for support and services. You will draw on our evidence-based programs, playing a pivotal role in providing clinical leadership and mental health treatment for clients and guiding the overall treatment plan in a multidisciplinary context. 


Who you are


You are an MSW and eligible to register with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or a Registered Psychotherapist ready to step into the role of a Service Coordinator for Families and Children. You want to play a central role in understanding issues causing dysfunction and recommending a treatment program. You have worked with the whole family system, including parents and caregivers, school administration and teachers, and the community, to understand how behaviours impact all aspects of a client's life. You believe in meeting the needs of your clients in the best ways for them, tailoring and delivering programs that speak to them in ways they understand, and offering solutions that can be adopted and adapted. You are flexible in when, where and how you conduct client assessments; days or evenings, in-office, in-home or in-school, you prioritize the comfort and needs of the children you work with. You are as comfortable sitting on the floor to engage younger clients in play as listening to a youth reluctantly share their experiences. 


What's in it for you


Profound purpose. You want to play a critical role in developing a treatment plan, drawing on your insights, the input of an interdisciplinary team, and our proven methodologies. You want to be the steady hand and the calming presence, someone who is a champion for the well-being of clients and can bring forward their perspectives, introduce clarity, observe behaviour and identify interventions. 


Growth as a Family Worker and as a compassionate human. This is an exciting opportunity to build a solid foundation for a career in social work. You want to expand your knowledge, working under guidance and supervision to execute evidence-based practices and methodologies. This is an opportunity to rapidly increase your skills with training to provide counselling, a structure to follow, and guidance on ensuring families benefit from the solutions and programming you are offering. You want to increase your impact in a measurable way on families from diverse backgrounds by coordinating the overall treatment plan in a multidisciplinary context.


As our new SNAP Family Worker, you will:

  • Lead assessments. You will lead and actively participate in the assessment and treatment planning process, monitor progress, analyze feedback and results, and adjust plans as needed. You will collaborate with clients and families to evaluate situations, submit data for analysis, and develop comprehensive psycho-social assessments and shared treatment plans. 
  • Provide counselling. You will deliver mental health treatment services for children (ages 6-11) and their families as identified in the treatment plan, including individual, family, and group counselling. You will collaborate with Child Workers and liaise, consult and coordinate with additional internal and external professionals and community services to ensure effective clinical treatment.
  • Own case management. You will lead case management activities and case review meetings. You will initiate case conferences and recommend additional mental health services in the community. You will update client documentation in client information management systems, coordinate consent forms, and manage case closure activities. You will provide limited follow-up service to discharged clients (e.g. support, service navigation, etc.).
  • Maintain agency records as required. You will participate in development planning, research activities, and ongoing service evaluation, collaborating with internal and external professionals and organizations on special projects. You will conduct, contribute to, and complete assessment reports, intervention plans, closing reports, pre- and post-measures, case notes, statistics and other documentation, as required by agency standards and the client information management system. You will contribute to developing training programs and materials for other professionals and community groups. You will supervise practicum students as capacity allows.
  • Support our mission. You will liaise with other CDI staff, including clinicians and experts in their field, to ensure appropriate communication, service coordination, and delivery for children, youth, and their families.

What you bring:

  • The clinical knowledge. You have a Master’s in Social Work, and you are eligible to register with the Ontario College of Social Workers and Social Service Workers (OCSWSSW). Or, you are a Registered Psychotherapist in Ontario. You have experience applying various mental health intervention modalities, working with children, youth, families, and groups in a therapeutic or clinical setting. You have proven organizational, analytical, and decision-making skills required from a successful group and therapy leader; you uphold the confidentiality and security of client-related and agency information. You can effectively prioritize work in an environment of competing demands while achieving established benchmarks and key performance indicators (KPIs).
  • The practical experience. You have worked with children and youth with mental health challenges. You can work in a highly distractible environment with sensitivity to the uniqueness and demands of a public service agency, handling interruptions that require constant refocusing. You are confident in your ability to draw on your clinical background to engage in supportive counselling and different mental health interventions, to step in and manage crisis situations and to empathize and connect with people.
  • The communication skills. You have exceptional listening skills and mental attentiveness, able to focus on the needs of individuals or groups, to probe, analyze, synthesize, and create true connections and engagement. You embrace the opportunity to work with groups from diverse backgrounds and experiences and can adapt your written and verbal communication style to ensure transparency, authenticity, and understanding.
  • The flexibility. You are comfortable growing into your role and delivering one-on-one, family-based, and group-based therapy sessions; you are flexible to work some evenings every week to facilitate group sessions and meet with clients.
  • The integrity. You are a dedicated and supportive team player. You have high standards of accountability and prioritize professionalism and respect. You are open to feedback and coaching; and committed to providing the same to students and peers as requested.
  • The utmost respect and enthusiasm for working with children and youth. You can build genuine, trusting relationships with children, youth, young adult staff, and client families. You excel at coaching or training, providing constructive and positive feedback, supervising large and small groups, and evaluating individual and team performance. 
  • The confidence and the patience. You have education, training, or experience navigating high-risk, high-emotion situations. You are calm in the face of conflict or difficulty, have a truly positive demeanour and can engage people from diverse backgrounds in conversation and activities. 
  • The desire to make a difference. You are interested in what we do and how we do it; you want to play a vital role in creating and fostering a positive experience with measurable outcomes that makes a genuine impact on the lives of your clients and the people they interact with.

Compensation: $67,196 per year. This is a unionized position under OPSEU.


Other requirements

  • All applicants are advised that offers of employment are contingent upon the successful completion of a Vulnerable Sector Check.
  • Credential verifications and references are required.

Join us.


Fostering positive transformations in mental health for over a century, CDI is a world-class leader trusted in helping children, youth and families through a wide range of evidence-informed services to build lasting change.


At CDI, we prioritize the mental well-being and work-life balance of our teams. We acknowledge the reality of the emotionally demanding work each of us puts in every day. To that end, we strive to create a collaborative, diverse, inclusive, and equitable space where creativity flourish by offering:

  • Full health and well-being benefits and generous paid time off.
  • Flexible hours in a planned program environment.
  • A focus on cross-disciplinary collaboration and knowledge sharing.
  • Ongoing paid professional development opportunities and certifications. 

If you want to be part of our vision to make a measurable lifelong impact on the mental health and well-being of children, youth and their families, join us.


Apply now


If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications are strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application. 


What you can expect from our interview process:

  • A virtual interview with a Talent Advisor will discuss your interest in the role and your background in family services and counselling.
  • An in-person interview with the Supervisor, Clinical SNAP program, a Clinical Manager, and an HR Representative where you will have an opportunity to further expand on your knowledge and experience as well as ask follow-up questions on the role.

CDI is firmly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas. We are committed to providing equitable opportunities in employment and to providing a workplace which is free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations, please reach out to us at 

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