Job Posting 102156

Program Manager
WJS Canada
Vancouver & Lower Mainland, Vancouver Island & Coastal areas
Victoria, BC
closes in 14 days (Wed, 31 Jul)
full time  •  $38.00 - $40.00 per hour

The Program
Youth Horizons is a licensed 4-bed co-ed resource, focusing on female youth, ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).

Youth Horizons provides a safe home environment in Saanich. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness.

The Position
We are looking for someone with the ability and skill to respond effectively to crisis situations applying trauma informed practices and strength-based approaches.

The Program Manager provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required and are responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision-making and is the primary liaison with the contracting body.

This management position is based at the Victoria program location.

Scheduling:

This permanent full-time position will work 40 hours per week, with a weekly schedule of:

• Monday through Friday 0700-1500
• The schedule will be confirmed and discussed at the time of hire and will be adjusted as needed to meet the operational requirements of the program and some hours may be required to be done online.
• Will be part of an on-call rotation with the Program Coordinator.

In Your Role You Will
• Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
• Coach and mentor staff, and lead and participate in team building activities.
• Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
• Develop and manage annual program budget and perform periodic cost and productivity analyses.
• Produce program, occupancy, annual and other reports as required.
• Advocate effectively for service recipients.
• Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
• Participate in staff meetings and case conferences as required.
• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
• Support menus and food plans that meet established nutritional standards, both on and off-site.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
• Operate motor vehicles safely and legally while transporting service recipients or on WJS business.
• Provide on-call and emergency coverage on pager or cell.

Criminal Record Check/Ministry Check Statement
*** Prior to confirmation of employment all applicants must provide a current (dated within 6 months of hiring date) Criminal Record Check and Ministry Check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

As An Ideal Candidate You Possess
• A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
• Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
• Must have specific experience with financial and human resource management.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• MANDT or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
• Experience with basic sign language and/or alternative communication strategies training or experience an asset.
• Valid Class 5 Driver’s License and clean driver’s abstract

Other Requirements:
• A physician’s note confirming suitability, including a negative tuberculosis screening test
• Prior experience in Trauma Informed Practices
• Prior experience in implementing Behavioural Interventions
• Successful criminal record/vulnerable sector check.
• Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with WJS Canada.**

Not sure you meet the requirements? We still welcome you to apply, as we may be able to consider diverse combinations of skills, education and experience.

What WJS Canada does
WJS helps individuals thrive in their communities through a variety of programs and services, including:
• Youth services
• Community-based homes and residential care
• Supportive Independent living
• Family support services, including respite care
• Day programs, community involvement, employment
• Behaviour, emotional and mental health support

While WJS serves individuals in many communities across Canada, this opportunity is in Victoria, BC. Situated on the southern tip of Vancouver Island, Victoria offers a wonderful blend of old and new experiences. As the provincial capital, Victoria offers the mildest climate in Canada. With scenic views, heritage architecture and culinary delights, Victoria is an area rich with personality. Often amongst the top destinations in Canada, Victoria offers a close-knit community, rich with community festivals, eco-tourism and opportunity. For more information on living and working in Victoria, visit: http://www.victoriachamber.ca/

Our Employees Enjoy
• Work/life balance
• Learning and career development opportunities
• Competitive wages
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program

Website reference
For more information on WJS Canada visit our website: www.wjscanada.com

Closing Statement
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.


Closing Statement
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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