Job Posting 102196

Intensive Support & Supervision Program (ISSP) Worker
PLEA Community Services Society of BC
Vancouver & Lower Mainland, Vancouver Island & Coastal areas
Sechelt, BC
closes in 7 days (Tue, 30 Jul)
on-call / relief / casual  •  $33.77 to $38.77 per hour


PLEA Community Services is currently seeking a Casual On-Call Intensive Support & Supervision Program (ISSP) Worker for our Vancouver Coastal Youth Services team in the Sunshine Coast regional district. The proposed start date for this position is as soon as possible. This position requires BCGEU membership. 

Hours of Work: The selected candidate must be available for a minimum of one 7-hour weekday and one 7-hour weekend shift per week. Assigned shifts will be up to 7 hours in length.

Closing date for Internal Applications: Thursday, May 16, 2024 at 4:30PM. If the position is not filled internally, it will remain open until filled.

Who We Are:

PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. We continually adapt our programs to suit each individual’s diverse strengths, needs and circumstances. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives.

What You Will Do: 

  • Plan and implement appropriate strategies, activities and interventions for youth that are consistent with the case management objectives developed in consultation with the supervising probation officer, and will address the youth's complex needs, strengthen their protective factors and target their criminogenic characteristics.
  • Provide intensive goal-focused supervision and support in the community to youth who are subject to a Youth Court Order, that will assist them to achieve their personal goals in a healthy environment, maintain their motivation to make safer choices, reduce the incidence of risk behavior, and support their integration and normative functioning in the community.
  • Monitor compliance with court-ordered terms and conditions. By request, conducts random and periodic curfew checks. Assist with court ordered reparative conditions. Report all known instances of non-compliance to the supervising probation officer.
  • Provide opportunities to access and reconnect to available resources in the community that will enable youth to develop the necessary educational, personal, social, and vocational skills. Includes such community resources as an integral part of the youth's case management plan. Provide transportation as necessary.
  • Engage youth on a one-to-one basis in recreational and social activities in the community that will build on their strengths, develop their interpersonal skills, and support their involvement in their culture and the community. Support youth in developing positive relationships with family, peers and others.
  • Teach youth the life skills and community survival skills they require. Work with the youth's families/caregivers and/or support network individually or through the facilitation of educational groups. Provide advice, assistance, mediation and crisis intervention, as required.
  • Maintain on-going positive relationships with youth's family/caregivers and significant others, and participates as part of a team responsible for enhancing and rehabilitating the quality of life for youth.
  • Participate in Integrated Case Management planning processes, serves as the key worker for youth on a team of professionals when required, and provides ongoing coordination of services to youth and their families/caregivers.
  • Respond to emergencies; recognizes potential crises, analyzes these situations accurately and implements strategies to deal with them, and informs the manager when such situations arise. Provide on call and duty coverage for the program.
  • Maintain necessary program participant and program reports and statistics. Ensure that all records, reports and documentation pertaining to service delivery are accurate, complete and in compliance with PLEA's policies and procedures.
  • Establish strong connections to the community, including maintaining close working relationships with all formal and informal service providers.
  • Protect and uphold confidentiality.
  • Perform other related duties as required.

What You Will Bring:

  • Strong interpersonal communication, facilitation, and conflict management skills, including a demonstrated ability to prepare accurate and comprehensive reports.
  • Demonstrated proficiency in teaching others and an ability to work collaboratively with families/caregivers and networks that provide support to youth.
  • Demonstrated ability to work effectively with others and can implement effective behavior management strategies.
  • Demonstrated ability to develop supportive relationships with youth and their families/caregivers who may be reluctant to engage.
  • Ability to facilitate a group and work through difficult group processes effectively.
  • Demonstrated ability to work effectively on a team with other program staff, community professionals and other collaterals; use good judgment and manage conflicts constructively.
  • Strong organizational, time and general management skills.
  • Demonstrated ability to work independently, take initiative, make sound decisions and be held accountable for results.
  • Demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity/expression, sexual orientation, poverty and lifestyle.
  • Demonstrated knowledge of issues and trends related to the program.
  • Knowledge of theory, principles and best practices with respect to providing services to youth who are high risk and have complex care needs, and their families/caregivers.
  • Knowledge of relevant Criminal Justice Legislation and policies, the role of Youth Court, Child Welfare Legislation and policies including the Child, Family and Community Service Act; and applicable government legislation, regulations and accreditation standards.
  • Knowledge of Microsoft Office suite and database systems.

PLEA Benefits and Perks:

  • Access to an Employee and Family Assistance Program (EFAP): confidential and voluntary counselling support services and wellness resources.
  • Discounted Membership Fees for Club 16 Trevor Linden and She's Fit.
  • Agency-Sponsored Social Events (i.e., summer barbecue, annual holiday party, and team days).
  • Perkopolis Membership - exclusive managed discount, reward, and benefits programs.

Minimum Requirements:

  • Bachelor of Arts degree in the social sciences or human services or a related discipline.

  • At least one (1) year recent experience working in programs with youth who are deemed to be high risk, and/or involved in the criminal justice system, and their families/caregivers.

    Satisfactory Criminal Record Clearance.
  • Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hire.
  • Use of personal vehicle for work-related travel. This position requires travel in the Lower Mainland and the Sunshine Coast Regional District.
  • A valid Class 5 or Class 7N B.C. Driver's License, and suitable driver's abstract/claims history. 
  • Documentation that applicant is legally approved to work in Canada.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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