Job Posting 102216

Director of Operations
Discovery House
Calgary area
closes in 3 days (Fri, 26 Jul)
full time  •  Starting at $ 86,318.00

What We Do: 

Discovery House Family Violence Prevention Society provides a continuum of care and integrated wrap-around services to women and their children fleeing domestic violence. We facilitate transitional housing and offer longer-term, safe places for women and children to call home while they begin to rebuild their lives. Discovery House is about hope and healing using trauma-informed care practices.


What Our Employees Love:

  • Three weeks of vacation to start.
  • Eligible positions can work from home up to 3 days per week with our Flexible Work Policy.
  • Additional time off including Wellness Days, Professional Development Days, and Sick Days.
  • Benefits Package and Employee and Family Assistance Program.
  • A dog friendly workplace.
  • We observe all Statutory Holidays (including the optional ones), and employees may substitute religious holidays for celebrations that are relevant to their cultural identity.
  • Committees including Health & Safety, Equity, Diversity & Inclusion, Indigenous; and Social Wellness.
  • A 2SLGBTQ+ welcoming environment.
  • Potlucks, celebrations, work-life balance, and plenty of fun.
  • Being a part of a reputable not-for-profit organization (5-time winner of Top 100 Rated Charities in Canada!)

We are building towards an inclusive and equitable workplace that reflects the diversity of the communities we live in, creating the opportunity for every employee to reach their potential.  We welcome applications from people in all underrepresented groups, believing we are at our best when everyone has a seat at the table. If you some but not all the qualifications for the position, but are willing to learn, we invite you to apply. Accommodations are available upon request throughout every stage of our recruitment process.  


Join our team and be part of a transformative organization committed to ending domestic violence. As advocates of Empowerment, we believe in unlocking the potential in every individual, fostering resilience, and empowering positive change. Our Tenacious spirit drives us to get things done and make a lasting impact, while our commitment to Inclusion ensures that everyone belongs and is welcomed in our community. Embracing Curiosity, we continually learn, innovate, and adapt to break the cycle of domestic violence. Through Collaboration, we build strong connections and work collectively to create a safer, more equitable world for all. If you're passionate about making a difference, join us in our mission to empower, thrive, and create positive change together. 


What You’ll Do:

The Director of Operations provides comprehensive support and direction for the operational, infrastructure and system needs of the organization. This position's primary responsibilities include overseeing human resource management, facilities and equipment management, procurement, and information technology to ensure operational consistency and efficiency. 

Reporting to the Executive Director and serving as a key member of the Leadership Team, the Director of Operations collaborates across teams and departments, addressing the needs of multiple internal stakeholders while engaging with a diverse range of external stakeholders to ensure operational excellence, cost efficiency, and policy adherence. The role involves leveraging various data sources to contribute to organizational business planning and performance evaluation. 

As the architect and project manager of the organization's Business Plan, the Director of Operations will work closely with other Leadership Team members to develop, implement, and report on the Business Plan, ensuring that strategic goals are met, and organizational effectiveness is optimized. 


Some of your key responsibilities will include:  

Leadership and Strategic Planning 

  • Working closely with the Executive Director, Leadership Team, and Board, develop and lead the execution of and reporting of Business Plan.
  • Provide leadership and direction to the Human Resources Team in areas of human resource strategy, legislative and policy interpretation, third party systems, recruitment, onboarding, performance, compensation, and employee relations.
  • Lead IT strategic planning, research, analysis, and costing; engage and manage third-party IT contractors.


  • Provide leadership, training, and support to the Operations Team, including Human Resources and the Shelter Operations Team.
  • Ensure a professional building appearance and meticulous organization.
  • Work closely with the Shelter Case Management team and oversee the move in/move out process.
  • Guide the Shelter Operations team to ensure effective tenant Relations, including records management, move-in and move-out inspections & documentation, building policies, emergency protocols, rent collection, complaints, and issuing notices as required. 
  • Ensure suites are prepared, including cleaning, stocking, and staging.
  • Ensure suite safety and maintenance inspections are completed regularly.
  • Complete regular quality assurance audits and coordinate maintenance.
  • Ensure a professional building appearance with internal and contracted resources.
  • Participate in the after-hours on-call rotation for building-related issues.


  • Oversee organization’s procurement program and purchases.
  • Develop and maintain replacement schedules for building infrastructure replacements and purchase as needed within approved budget.
  • Conduct regular reviews of vendor relationships and contracts to ensure resources and pricing of suppliers and vendors, including building equipment and supplies, provide maximum value.
  • Issue procurement RFPs where necessary, evaluate tenders, and manage vendor contracts, ensuring that contracts, MOUs, and similar commitments protect the organization’s interests.

Maintenance and Quality Assurance 

  • Oversee the preventative maintenance program including building lifecycle replacements, and ongoing maintenance , soliciting quotes as necessary to complete scheduled maintenance, and working with vendors on scheduling.
  • Continuously review and assess the effectiveness of vendors providing services to the organization.

Policy and Evaluation 

  • Evaluate overall organization’s performance by gathering, analyzing, and interpreting data and metrics.
  • Ensure agency policy and procedures reflect current legislation; review as needed and make recommendations.

Occupational Health and Safety (OHS) 

  • Oversee all aspects of fire, safety, and health policies as well as the organization’s business continuity plan.
  • Oversee the organization’s health and safety program. Coordinate and co-chair the OHS committee as a management representative.
  • Schedule and conduct required fire safety and other legislated systems inspections including fire and emergency systems, mechanical systems, irrigation, electrical panels, and elevators, ensuring compliance.
  • Conduct recurring emergency drills to ensure preparedness.


What You’ll Bring:

Education & Experience: 

  • Post-secondary education in Business, Nonprofit Management, or Human Resources from a recognized institution.
  • At least 5 years of senior leadership experience, preferably in a nonprofit environment, with a demonstrated ability to lead.
  • At least 3 years of experience in property management and human resources.
  • Experience in IT management, government contract management, and operations management.

Knowledge & Skills: 

  • Budget development and oversight experience.
  • Thorough knowledge of general maintenance procedures, budgeting principles, HVAC/electrical/mechanical systems and life-cycle costing.
  • Knowledge of relevant legislation for nonprofits and charitable organizations.
  • Familiarity with the Residential Tenancy Act and Alberta shelter standards.
  • Demonstrated conflict management and problem-solving skills. 
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a collaborative management style.
  • Proficiency in Excel, Word, Outlook, and Teams.
  • Project management experience is an asset. 

Personal Attributes: 

  • Ability to excel in a fast-paced, community environment.
  • Dedication to equity, diversity, inclusion, reconciliation, and anti-racism.
  • Detail-oriented with a commitment to initiative and precision.
  • Ability to work both autonomously and collaboratively.
  • A willingness to be hands on for occasional light maintenance and caretaking.  

Additional Requirements: 

  • An understanding or and/or a curiosity about the intersection between domestic violence, poverty, and homelessness.
  • Access to reliable source of transportation/own vehicle accompanied by a minimum of $2 million liability insurance coverage and business insurance is required as travel will be necessary.
  • Physical ability to lift up to 50 lbs and occasionally move furniture.

The successful candidate will be required to complete a Criminal Record and Vulnerable Sector Check and an Intervention Record Check.


For information about Discovery House, please visit our website at:


In the spirit of reconciliation, we acknowledge that we live, work, and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Iyarhe Nakoda Nations (Bearspaw, Chiniki, Goodstoney), the Métis Nation of Alberta, District 5 & 6, and all people who make their homes in the Treaty 7 region of Southern Alberta.



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