PLEA Community Services is currently seeking a Temporary Full-Time Services Coordinator for our Adult Services-Northwest Territories team located in Abbotsford. This temporary fixed-term contract is proposed to start on July 8, 2024 and end on January 3, 2025. This position requires BCGEU membership.

Hours of Work: The usual hours of work in this position are based on a Monday to Friday flextime scheduling arrangement, including days and evenings, of 35 working hours per week.

Closing Date for Internal Applications: July 5, 2024 at 4:30PM. If the position is not filled internally, it will remain open until filled.

Education/Experience Requirements: a Bachelor’s degree in social work or a related human/social services discipline, and at least two (2) or more years recent related experience working with vulnerable adults in health and social service programming, who have a variety of health or social challenges, such as living independently, cognitive, behavioural, mental health, addictions, FASD, and developmental disabilities.

Who We Are:

PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. We continually adapt our programs to suit each individual’s diverse strengths, needs and circumstances. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives.

What You Will Do:

• Provide orientation and training to new Family Caregivers, regarding the specific expectations of the program, the circumstances of the participants, and the responsibilities of each member of the participant’s care team.
• Supervise and maintain regular contact with Family Caregivers throughout the participant’s placement. Problem-solve with family caregivers and participants on issues related to family functioning, using techniques such as active listening, conflict resolution, and de-escalation methods to resolve the identified challenges, needs and risks.
• Maintain regular in-home visits and conducts regular risk assessments to ensure the compliance of Family Caregivers with health and safety standards, contract obligations and the agency’s policies and procedures. Develop strategies to address or prevent issues in the homes and follows up with Family Caregivers to ensure the strategies have been implemented.
• Ensure all caregiving and respite files are in compliance and are current, accurate and complete through regular reviews. Address any issues in record keeping (e.g. providing additional training or requesting additional information) as necessary. 
• Coordinate all aspects of the participant’s care (i.e. from intake to discharge). Ensure all relevant parties have the information necessary to effectively deliver the services outlined in the participant’s service, safety and risk management plans.
• Conduct comprehensive assessments of participant needs, makes referrals to other service providers, and leads the development, implementation and review of the participant’s service, safety and risk management plans.
• Represent the program in the integrated case management process and in meetings with referring authorities, care team members and other professionals to report on the participant’s progress, address case planning issues and concerns, evaluate the effectiveness of the service delivery and make adjustments when necessary.
• Complete necessary participant and program reports as per the timelines required by the program. Ensure that all documentation pertaining to service delivery is current, accurate, complete and in compliance with the program’s policies and procedures.
• Respond to participant critical incidents and emergencies. Recognize potential crises, analyses such situations accurately and implements strategies (e.g. de-escalation) to resolve them and prevent future occurrences. Comply with all internal and external reporting responsibilities.
• Verify the accuracy of Family Caregivers' pay information and inputs accurate pay and billing information. Review Family Caregivers expenses and approve for reimbursement, when applicable.
• Protect and uphold confidentiality.
• Perform other related duties as required.

What You Will Bring:

• Demonstrated teamwork, leadership and supervisory skills.
• Excellent oral and written communication skills, especially with regard to the completion of reports, de-escalating high-intensity situations and resolving crises.
• Demonstrated ability to work independently and take initiative, make sound decisions, execute action plans in high pressure situations and be accountable for results.
• Excellent interpersonal skills and the demonstrated ability to build trusting and effective relationships with agency staff, professionals, families and participants.
• Demonstrated organization and time management skills.
• Proficient participant and risk assessment skills.
• Demonstrated ability to multi-task, and to work under the pressure of deadlines.
• Demonstrated presentation and facilitation skills, with a demonstrated ability to effectively advocate for participants.
• Demonstrated ability to find available resources to solve problems and achieve goals.
• Demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity, sexual orientation, poverty and lifestyle.
• Demonstrated knowledge of issues and trends related to the program.
• Knowledge and understanding of the psychological, social, biological and economic factors on individual development, capabilities, health and relationships across the lifespan (e.g., adults and aging).
• Knowledge of working with adult participants with a variety of health and/or social challenges, FASD, behavioural interventions, addiction, developmental disabilities, autism and community inclusion as required.
• Knowledge of Indigenous cultures, as required by the position.
• Knowledge of Microsoft Office suite, database systems and web-based conferencing tools.

PLEA Benefits and Perks: 

• Eligibility to enroll in health/welfare benefits on the first day of the month following the completion of the probation period.
• An education and training fund*
• A physical activity fund*
• Access to an Employee and Family Assistance Program (EFAP): confidential and voluntary counselling support services and wellness resources.
• Discounted Membership Fees for Club 16 Trevor Linden and She's Fit.
• Agency-Sponsored Social Events (i.e., summer barbecue, annual holiday party, and team days).
• Perkopolis Membership - exclusive managed discount, reward, and benefits programs.

*these benefits are available to employees who are eligible for PLEA's health and welfare benefits.

Minimum Requirements: 

• Satisfactory Criminal Record Clearance.
• Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hire.
• Use of Personal Vehicle work-related travel. This position requires travel in the Lower Mainland, the Fraser Valley and the Northwest Territories.
• A valid Class 5 B.C. Driver's License , and suitable driver's abstract/claims history. 
• Documentation that applicant is legally approved to work in Canada.
• Our funding contracts require that successful applicants are fully vaccinated against COVID-19 prior to their start date.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.