Job Posting 102290

Team Lead, Youth Housing First
Edmonton John Howard Society
Edmonton area
closes in 9 days (Thu, 1 Aug)
full time

Employment Opportunity

Job ID 24-036EJHS

Company Overview:

For over 75 years EJHS has provided holistic services and wraparound supports that address the root causes of crime and social disorder. By focusing on reintegration, acceptance and successful outcomes, we are building a safer, more harmonious community. We do this through release planning, housing support, employment transition, education, substance recovery, cultural support and more.

Edmonton John Howard Society strives to provide a meaningful work environment through the following: 

  • Strong focus on employee wellness and work-life balance
  • Service recognition and employee awards
  • Professional development opportunities
  • Staff team building and appreciation days
  • Competitive health, dental and RRSP benefits

We are a values-driven organization that supports clients from a strength-based approach.  If your values are aligned with our core values listed at:, please consider joining our team.

Position Summary:

The Team Lead will oversee the day-to-day operations of Youth Housing First, including client care, case management, staff supervision and community relations.  They will support their team in the delivery of services in a multi-disciplinary team environment. They will support their team in the delivery of client-centred services. This role will include assisting the youth in their transition to safe, secure, and sustainable housing in collaboration with housing providers and landlords.

The Team Lead will also support the implementation of program policies and practices in line with the agency’s strategic direction and play a supportive role in program and policy development. As a Team Lead, you will monitor operational and evaluative aspects of the program and fulfill the supervision requirements of direct reports.



  • Review and approve monthly time balances
  • Assist with the completion of funder reports and proposals within required timelines,
  • Ensure accurate record keeping and database documentation,
  • Maintain inventory systems,
  • Communicate any property issues immediately to Facilities.


  • Provide information to assist with setting current and projected program budget priorities,
  • Ensure expenditures are made within the limits of the established program budgets,
  • Maintain timely expense reporting and documentation of same,
  • Ensure processing and submission of invoices as required,
  • Notify the immediate supervisor of any potential and immediate matters that require financial decisions outside the Team Lead’s scope of decision-making.


  • Contribute to program-level policies and practices and compliance of same,
  • Ensure the application of program-level policy through a client-centered lens,
  • Ensure the delivery of client services in compliance with program, funder, and agency policies,
  • Support risk management including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation,
  • Communicate pertinent information and updates to front-line staff in a timely manner,
  • Encourage information exchange and discussion across Agency teams,
  • Contribute to Agency level direction and policy.


  • Ensure effective recruitment, retention, and termination of program staff in collaboration with HR Manager,
  • Implement and monitor supervisory standards within the program,
  • Fulfill acting roles as defined and as necessary including front-line roles,
  • Complete regular supervision and annual performance appraisals,
  • Provide day to day supervision to assigned staff including constructive feedback and development opportunities,
  • Communicate updates to front-line staff in a timely manner,
  • Notify the immediate supervisor of any potential and immediate human resource issues,
  • Ensure core training for staff is maintained and identify supplemental training opportunities,
  • Participate in core agency and additional ongoing training opportunities as directed and approved.


  • Be a positive ambassador for the agency,
  • Ensure agency and division-level philosophy is embedded into program service delivery,
  • Participate in Leadership Team meetings and activities,
  • Provide guidance to ensure a positive culture by assisting and supporting colleagues as needed,
  • Educate stakeholders, the general public, the community and others, as applicable, about the program,
  • Role model agency mission, vision, values, and guiding principles,
  • Participate in and provide leadership in agency and program-level staff meetings and on agency committees,
  • Remain current with philosophical shifts within the community of practice.


  • Assist with the development & implementation of agency strategic direction through the contribution of innovative ideas, concepts, and goals,
  • Build and maintain positive relationships with actual and potential partners/collaborators, neighbours, the community, and project funding representatives.


  • Assist agency leadership to develop and maintain accurate program level logic models, data collection tools (including client/stakeholder feedback) and databases,
  • Ensure data entry is completed accurately and within the required timeline,
  • Implement program level annual performance improvement plans,
  • Work with the Manager to ensure programs have a clear design, including forms,
  • Participate in the CARF accreditation process.


  • As directed by the supervisor

Qualifications / Skills:

  • Diploma in a related human services field
  • 2 to 4 years’ experience with program oversight and supervising front line employees
  • 2 to 4 years’ experience working with high risk individuals and/or high need population
  • A combination of education and experience may be considered in lieu of above
  • Proven ability to provide leadership, direction, and establish a positive culture for a team
  • Proven ability to maintain composure and effectively manage crisis situations
  • Proven ability for written and verbal communication
  • Competency in current evidence-based practices in relation to the applicable scope of work, mental health, and addictions
  • Innovative, self-motivated and inclined to go above and beyond
  • Proven ability to receive feedback
  • General computer and database knowledge (Microsoft Word, Excel, Outlook)

Conditions of Employment:

  • Valid First Aid and CPR certification as required
  • Criminal Record Check, Enhanced Reliability, and Child Intervention Check; A criminal record will not disqualify you from employment with us; we evaluate each application individually
  • If occasional business use is required, Reliable vehicle, valid Class 5 Driver’s License $2 million liability is required
  • The hours of work are 8:00am – 4:30pm, Monday to Friday
  • This position is located at Transition Place, 101, 10010 105 Street


The Salary range for this position is: $62,220 - $86,190 annually

Safety and harmony in our community.

Edmonton John Howard Society is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.


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