Job Position: Director - Family Services
Department: Family Services
Status: Full-Time – 35 hours per week
Location: Mississauga (with local travel)
Compensation: Salary commensurate with skills and experience plus a generous RRSP plan and group health benefits.

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: To be leaders in building strong and inclusive communities.
Mission: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.
Position Summary:

Reporting to the COO, the Director - Family Services is a collaborative member of the Executive Leadership Team (ELT) and the Departmental Management Team (DMT) and is accountable for providing leadership and strategic direction consistent with the Indus’ strategic goals and managing execution to deliver desired outcomes. This includes the overall planning, development, delivery and effectiveness of programs, and the effectiveness of day-to-day program operations. The Project Director will build and mentor a high performing team responsible for a service-oriented culture that is responsive to the ongoing and emerging needs of the communities served by Indus. They will maintain professional relationships with community stakeholders and funders at all levels and stay current on region wide initiatives and developments in the sector.

The Director - Family Services will demonstrate the following personal competencies:

* Strong people skills – a collaborative team player capable of building trusting relationships at all levels of an organization, with a participative management style.

* Responsiveness – ability to anticipate needs and commit to respond in agreed timeframes.

* Innovative and strategic thinker – ability to identify, develop and implement new ideas and concepts drawn from the settlement & related sectors.

* High degree of professional and personal integrity.

* Capable of delivering on commitments – setting clear objectives and deliverable goals.

* Driven and hardworking – ability to get things done within agency protocols and program standards.

Responsibilities and Duties: (but not limited to)

* Lead a Family Services and Mental Health team committed to the delivery of best-in-class client centred programs and services.

* Lead, develop and manage a variety of newly funded projects; Saath, Massi, Community Mental Health projects, in addition to any new projects as assigned and successfully integrate them into existing programs and services.

* Plan, develop and implement long-term strategies, goals and objectives and partnerships to support the strategic directions of Indus’s programs in an effective and efficient manner consistent with the philosophy and mission of the organization, safety, security, professional standards and relevant legislation.

* Develop the annual operating plan, budget and program evaluation framework in alignment with Indus’ strategic plan and directions for Family Services & Mental Health Projects within the context of the agency's funder agreements.

* Develop and oversee an integrated management dashboard for program metrics that are consistently collected and compiled periodically to measure the performance and outcomes of program interventions and reported to the ELT, DMT, Board and funders to maximize the efficiency and effectiveness of the services provided to the community.

* Lead the development of program policies, guidelines, procedures and evidence-based management practices and quality improvement plans for effective program implementation to support best in class services.

* Establish and maintain effective relationships with funders, internal and external stakeholders.

* Oversee program budgets, expenditures, funder reporting for the purposes of contractual compliance in coordination with the COO, ELT and DMT.

* Accountable for the management of assigned databases such as Caseworks, iCARE, Harts and other databases integral to Indus’ operations/financials, including staff training, ensuring data accuracy, running reports, and maintaining the overall integrity of all operational and/or financial data.

* Regularly explore and access additional funding opportunities in order to enhance existing program and services.

* Participate in broad based planning through affiliation with other community organizations to initiate and establish inter-disciplinary coordinated approach and leadership in exploring joint programming activities and resource utilization.

* Compile, analyze and report trends in the program, identifying issues and developing and recommending solutions.

* Participate in the development of public education related reports, documents/presentations or statements and work within established guidelines.

* Monitor program activities on a regular basis and conduct timely evaluation according to the program evaluation framework to assess the impact and success and recommend changes to enhance the program, as appropriate.

* Manage risks associated with program activities and take appropriate action in consultation with the COO, ELT and DMT.

* Supervise and conduct performance evaluations of direct reports, assign work, review quality of results and evaluate the overall performance (individually & jointly) of the Family Services & Mental Health Projects.

* Provide clear direction, performance expectations and standards, orientation, coaching, guidance and support to direct reports.

* Support Family Services & Mental Health Projects team by listening to concerns and suggestions and provide regular follow-up and feedback in a timely manner.

* Participate actively in the ELT and DMT meetings regularly to drive the organizational growth and day-to-day management; key board committees to provide program advice and is a key leadership member to representative partner networks and in related community activities.

* In conjunction with ELT peers, serve as Acting Executive Team Member, as part of the agency’s emergency CEO succession plan.

* Continually develop and evolve the Director - Family Services position, in consultation with the COO, to align it with the emerging needs of the organization and the evolving changes within its operating environment such as ongoing maintenance of agency and professional accreditation.

* Along with the CEO, represent the organization to the board, funders and networking and community partners.

* Coordinate funder communications and related requirements.

* Participate in staff and team meetings, and professional development opportunities as required.

* Perform other duties as assigned from time to time.

Qualifications and Skills:

* Bachelor’s or Master’s level in Social Work or related field (i.e. Counselling, Psychology) is preferred.

* Minimum 5 years’ experience in community health services & program development/management at a senior level.

* Strong understanding of human services (crisis counselling and family support related programming) in large urban settings.

* Strong understanding of violence against women and children issues including mental health intersections.

* Demonstrated strong interpersonal skills, capable of developing consensus and motivate individuals in mixed and complex working environments, both within and outside the organization, to achieve common goals and outcomes.

* Outstanding strategic analysis capabilities via research, networking and other sources that support longer term planning and strategic decision making.

* Demonstrated knowledge of laws, regulations, policies and evidence-based management practices that are relevant to Newcomer and Family programs.

* Ethical and independent, demonstrating a high standard of professionalism and respect for confidentiality and privacy.

* High level judgment and initiative in problem resolution of complex issues in both people and operational areas.

* Experience working at a policy level and driving advocacy initiatives within an established network on behalf of individuals and families.

* Demonstrated ability and experience developing grant/program funding proposals to government, foundations, corporate and private funders.

* Excellent verbal and written communication skills.

* Ability to work flexible hours and in a fast-paced environment.

* Experience and sensitivity in dealing with members of diverse cultural and racial backgrounds.

* Experience with and appreciation for South Asian cultural norms and sensitivities is an asset.

* Valid Driver’s License with own transportation a must.

* Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

* Indus’ mandatory COVID-19 vaccination policy that requires all employees be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. Indus reserves the right to reactivate this policy at its own discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy and in accordance with the Ontario Human Rights Code.

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. No phone calls please.