Business Unit:          Community Giving (Resource Development)

Reports to:                Manager, Community Giving

Status:                       Full-time, ongoing

Start Date:                 August 2024

Salary:                       $50,000.00 - $60,000.00 per year

Location:                   Hybrid: RHF Office in Richmond, BC

                                   Onsite 3 days/week, work from home 2 days/week  

ABOUT THE FOUNDATION

Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.

For over three decades, RHF has raised awareness, changed attitudes, and provided innovative solutions to break down the barriers that people with disabilities face every day in the places where we live, work, learn and play.  We work hard to ensure our donors trust us, feel our gratitude, are well-informed, and enjoy positive giving experiences.  Through RHF’s giving programs, including major gifts, corporate, annual, monthly, and planned giving programs, our donors are helping to create a world where Everyone can go Everywhere.   As an RHF team member, some of the things you can look forward to include a values-based and collaborative work environment, with a high value on staff’s mental health and well-being; meaningful and impactful work, and the opportunity to make a difference in the lives of the 8 million Canadians with disabilities. 

RHF values diversity in the community and the workplace. We are committed to building a diverse workforce representative of the communities we serve.  We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, disability, age, and religion and anyone living at the intersection of these identities.

If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply.

JOB SUMMARY 

The Donor Services Coordinator is a key role in the Rick Hansen Foundation, contributing significantly to the effective and efficient operation of the Resource Development unit.   This position is responsible for providing excellent customer service to our donors to ensure their   continued support and the sustainability of the organization. 

WORKING RELATIONSHIPS

The Donor Services Coordinator reports to the Manager, Community Giving.

ALL STAFF: KEY ACCOUNTABILITIES

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

• Strategy
• Culture
  • Contributes in regular sessions, develops goals, supports and implements action plans.
• Inclusion, Diversity, Equity and Accessibility
• Values

1. 1. We Collaborate Authentically 
   2. We Engage Respectfully
   3. We Keep Our Promises 

KEY ACCOUNTABILITIES

• Primary point of contact for donors, manage inbound donor communications, ensure exceptional donor experience and foster long-term, meaningful relationships;
• Work with Finance and Administration teams to ensure incoming mail is opened and processed in a timely manner, and major and corporate gifts, bequests and in honour/memoriam gifts are flagged immediately to the Resource Development team;
• Receive donations to the Rick Hansen Foundation, adhering to all data entry policies and procedures; ensure donations are correctly deposited in the bank; create campaigns; ensure all donation batches are completed and coded accurately and in a timely manner, and accurate records are maintained at all times in Salesforce CRM database;
• Ensure the integrity and accuracy of the donor database by running regular queries to correct duplications and errors, create/link relationships, and update addresses and other donor information as needed, and report back to the Manager, Community Giving;
• Ensure the smooth day-to-day implementation of stewardship activities such as tax receipts and thank-you letters are issued and mailed/emailed in a timely and accurate manner in compliance with CRA rules and regulations;
• Retain and file supporting documentation and records for all donations;
• Develop queries, lists and reporting in Salesforce for mailings including direct mail appeals, newsletters, direct mail, annual reports and other correspondence for donors, as well as campaign metrics reporting for Resource Development team;
• Review stewardship communications pieces, including but not limited to holiday cards, generic thank you letters, etc. on a regular basis to ensure accuracy and validity, and work with the Manager, Community Giving to update as required;
• Update procedural and operating instructions for Community Giving and Planned Giving programs as needed;
• Maintain a thorough understanding of CRA regulations and best practices for the processing and recording of gifts;
• Provide administrative support for filing, photocopying, scanning, preparation of direct mail campaigns and mailings, monitoring and ordering supplies and stationary, couriering packages and other related office duties; and
• Perform other related duties in keeping with the purpose and accountabilities of the position.

QUALIFICATIONS

An equivalent combination of education, experience and skills will be considered.

Education: Post-secondary education is preferred.

Certifications/Designations: none

Experience/Knowledge

• Experience fundraising in a non-profit environment with a good understanding of fundraising principles;
• Strong attention to detail and a high degree of accuracy are important, as is the ability to be organized and manage multiple tasks with competing priorities;
• Highly proficient with Salesforce CRM or similar (minimum of 2 years), and can independently run queries and reports, and maintain the integrity of the database;
• Proficient in MS Word, Excel Outlook and PowerPoint;
• Knowledge of charitable tax receipt process and relevant CRA guidelines is required;
• Ability to independently create tailored thank you and acknowledgement letters; and
• Proven effective donor relationship building skills are required, with the ability to be tactful, proactive, diplomatic and discreet.

Skills/Behaviours

• Exceptional interpersonal as well as oral and written communication skills;
• Exceptional organizational skills;
• Strong technical skills with the ability to maintain a high level of accuracy and attention to detail;
• High degree of professionalism, flexibility and adaptability;
• Ability to exercise good judgement;
• Ability to stay organized, prioritize and manage multiple initiatives simultaneously and meet deadlines;
• Strict adherence to maintaining confidentiality and privacy;
• Takes pride in doing a good job and has a high commitment to quality: and
• Ability to work both independently and as part of a team.