Job Posting 102377

Member Educator Staff
YMCA-YWCA of Vancouver Island
Vancouver Island & Coastal areas
Langford Westhills YMCA-YWCA
closes in 48 days (Mon, 9 Sep)
part time  •  $18.80 per hour

Nature and Scope:
The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA membership.



  • Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 standards
  • Develop and maintain professional and courteous relationships with members and participants, learning and using their names
  • Promote and educate members, guests and potential members on all membership and program offerings
  • Assist potential members with registration when needed
  • Support members, guests, and participants check-in process
  • Provide facility tours through YMCA 7 Steps of Selling
  • Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic Centre
  • Ensure the safety of all members, participants, staff, volunteers, and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
  • Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
  • Meet and exceed projected sales targets
  • Maintains daily sales and program statistics
  • Remain calm and use supportive language when dealing with upset members and stressful situations


  • High School graduation required, post-secondary education in progress or completed preferred
  • Commitment to building meaningful relationships through positive daily interactions with Y members and guests
  • Proven customer service excellence
  • Excellent communication and interpersonal skills
  • Proficiency with Microsoft Office (mainly Word, Excel)
  • Registration software experience an asset (training provided)
  • Current Standard First Aid and CPR (C) required
  • A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required



  • Commitment to Organization Vision and Values
  • Service Orientation
  • Communication
  • Teamwork
  • Problem Solving
  • Commitment to Health and Safety

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