Job Posting 103390

Lead Service Coordinator
YWCA Edmonton
Edmonton area
10402 124 Street NW Edmonton
closes in 13 days (Sun, 20 Oct)
full time  •  650000

Organization Overview:

YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women, families and gender-diverse individuals in the capital region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

Job Summary:

The Lead Service Coordinator will work closely with the Assistant Director, Disability Servies to administer service delivery related to ISPs, contracts, and Service Agreements.

This individual will have a person-centered approach to their work while demonstrating proficiency in skills including problem-solving, decisiveness, time management, and conflict resolution. They will be effective communicators with strong interpersonal skills, and a demonstrated understanding of professional boundaries.

Hours of work:

This is a full-time position working 37.5 hours per week and is community-based and involves regular travel to homes in Edmonton and/or the surrounding area. Flexibility in work hours to meet the needs of the caseload and may include evenings and weekends.

Responsibilities:

To oversee service delivery of the Disability Services department and provide support for the completion and implementation of Individual Service Plans, service contracts, and Service Agreements.

  • Support Assistant Director, with preparation of annual department budget(s).
  • Support Assistant Director, to ensure service delivery stays within its approved budgets.
  • Support Assistant Director with hiring, training, supervision and evaluation of Service Coordinators and department direct service personnel.
  • Provide coaching and leadership to assist Service Coordinators and direct service personnel in expanding their capabilities as required by the Assistant Director .
  • Provide support for corrective and disciplinary action of department direct service personnel as required by the Assistant Director.
  • Work with Training and Development Coordinator regarding training for department direct service personnel.
  • Ensure service delivery meets contract requirements, compliance with Creating Excellence Together (CET) standards, that department Policies & Procedures are met and followed; provide input for new/revised policies and procedures as required.
  • Determine additional supports and implementation to strive for continuous quality

improvement in service delivery.

  • Support Service Coordinators to develop service proposal rationales and facilitate modification of service delivery when and where appropriate.
  • Develop and facilitate implementation of all documentation relating to service planning and reporting.
  • Support Assistant Director in overseeing the review of all incident reports, including approving follow-up action and communication.

Authority:

  • Review all written correspondence sent out by Service Coordinators on behalf of the Disability
  • Services department as required by the Assistant Director.
  • Contribute to decisions relating to the Disability Services department practices and procedures.
  • Consult with the Assistant Director:
  • Budget changes.
  • Proposed changes in program standards or policy.
  • Termination of employees/contractors.
  • Any matter within the Disability Services department which may impact upon YWCA Edmonton image and/or have legal or financial implications for YWCA Edmonton.

Qualifications Required:

  • Preferred post-secondary degree in Social Services.
  • Minimum of 5 years’ experience with Individuals who have physical and/or developmental disabilities.
  • Demonstrated 3 years supervisory experience managing a diverse team.
  • Extensive experience and knowledge in service planning.
  • Experience in group facilitation.
  • Effective problem solving and crisis management skills.
  • Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
  • Valid class 5 Alberta driver’s license & abstract.
  • $2 million in professional liability Insurance (if applicable).

Checks & Insurance:

  • Able to provide a clear Criminal Record and Vulnerable Sector Check
  • Able to provide a clear Youth Intervention Check
  • Must carry a minimum of $1 Million in professional liability Insurance (if applicable).

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