At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Department: Settlement & Family Services 

Program: Immigrant Settlement and Integration Program (ISIP) 

Employment Type: Permanent Full-Time (35 Hours Per Week)

Job Summary:

The Settlement Worker in Schools (SWIS) delivers outcome-oriented settlement program to eligible newcomers. SWIS provides settlement services for children, youth, parents and families in School District 42 under these service components: 1) Needs and Assets Assessments and Referrals, 2) Information and Orientation, 3) Employment Related Services, 4) Community Connections and 5) Support Services. 

Reports To: Settlement Coordinator 

Key Duties and Responsibilities:

• Conducts formal review of newcomer needs across a broad spectrum of settlement areas (e.g. language, employment, housing, community connections, etc.) 
• Develops Settlement Plans and provides follow-up support for newcomers based on identified needs (consideration of government, professional, business and community services available) 
• Performs clients’ data entry using IRCC provided system 
• Refers or arranges clients to appropriate services as needed (i.e. crisis counselling) 
• Provides newcomers with client-centered settlement and integration information and orientation services about Canada (including the community which they intend to settle in) 
• Delivers one-on-one consultations via various communication methods (e.g. in-person, email, online and by phone) 
• Provides information and orientation through workshops, group sessions, and classes 
• Liaises with government, professional, business, schools, and community services as necessary to ensure provision of up-to-date, accurate, and detailed information to newcomers and client settlement needs 
• Facilitates bridging activities such as mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions 
• Facilitates guided visits for newcomers to foster familiarization to existing government and community resources and support 
• Plans and implements large and small events 
• Performs cultural interpretation activities between clients and service providers 
• Performs interpretation for workshop speakers where applicable 
• Outreaches to local community organizations (e.g. public libraries, community recreation and senior’s centres, government institutions, schools, food banks, cultural and faith-based institutions, and other local community and social networks) in order to conduct program promotion and recruit new clients 
• Attends program meetings on service delivery issues 
• Provides up-to-date information to the Settlement Coordinator or Regional Manager within the service region regarding changes to community services, government departments and procedures 
• Works on improving program service outcomes and day-to-day services to newcomers by participating in professional development programs as assigned 
• Documents clients’ needs, settlement plans, attendance records, and program outcomes to client database 
• Other related duties as assigned by the Settlement Coordinator 

Education, Training and Experience:

• Bachelor’s Degree in Social or Human Sciences
• Experience in working with immigrants, live-in caregivers, and refugees
• Experience with multicultural clientele and immigrant related services
• Experience in delivering workshops and events
• Experience in providing one-on-one settlement services
• Knowledge of settlement information and resources
• Knowledge of the local geographic area

Job Skills and Abilities:

• Excellent written and oral communication skills 
• Additional language in Spanish is an asset
• Excellent interpersonal and intercultural communication skills 
• Excellent technical skills in MS Office and web-based applications (e.g. MS Teams and Zoom) 
• Excellent group facilitation skills 
• Excellent resource management, time management, and organization skills 
• Excellent attention to detailed and confidential information 
• Ability to work with individuals and communities facing cultural adjustment challenges 
• Ability to design, promote, deliver, and facilitate workshops 

Additional Information:

• Criminal Record Check Required 
• Able to work evenings and weekends as required 

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.