Administrative Coordinator – Clinical

Location: Vancouver Hospice Location & Hybrid (3x week at hospice and 2x week work from home)

Reporting to: Director, Clinical Program

Job status:  Permanent 1.0 Full-time FTE (75 hours bi-weekly)

Compensation: $56,712 - $62,149

We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.

ABOUT US

Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.

At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.

WHY SHOULD YOU CHOOSE TO WORK HERE?

Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.

We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:

• 20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
• Up to two paid mandatory wellness days a year
• Generous paid leave including compassionate and special leave when you need it
• Municipal Pension Plan (MPP)
• 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
• Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family
• Flexible working options
• Free meals on-site at the hospices
• Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
• Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents

YOUR ROLE

JOB SUMMARY

The Administrative Coordinator plays a key role supporting multiple Clinical/Medical senior  and program level leadership roles by coordinating calendars, supporting team/committee meetings, preparing and processing documents and information, coordinating the flow of information, developing/maintaining clinical administrative operating procedures, and supporting clinical team projects and processes. A high degree of professionalism, compassion and ability to act as a positive ambassador for the department and organization is crucial.

RESPONSIBILITIES

• Provides administrative support that respects confidentiality and ensures that administrative matters are organized and dealt with in a professional manner.
• Manages calendars and schedules meetings for multiple clinical and medical leadership roles
• Coordinates team and committee meetings: sets up virtual meetings, meeting rooms, video conference equipment. Key coordinator for virtual meetings. Supports development of meeting agendas, distributes meeting documents, takes meeting minutes and follows up on action items as directed.
• Supports clinical/medical leadership and program level projects and processes as directed.
• Supports development and/or documentation of Clinical administrative processes. Applies a continuous-improvement mindset: identifies opportunities to refine processes, makes process improvement recommendations to appropriate leadership. Develops and maintains a Clinical Program Administration Knowledge Base/Annual Plan.
• Supports effective and efficient management of information and data using available tools/applications (Confluence, Teams, or similar).
• Supports internal communication: prepares and edits letters and reports; develops/edits digital forms, surveys, newsletters as needed; disseminates information and knowledge related to key programs and initiatives.
• Submits finance information/reports as needed.
• Liaises with central IT support to coordinate IT requirements and needs within the hospice
• Collaborates with administration team to provide back up and cross-coverage as needed
• Assumes other related responsibilities, as assigned.  

EDUCATION AND EXPERIENCE

• A level of education, training and experience equivalent to a Diploma in Project Management, Administration or Bachelor’s degree in Health, Education, Communication and/or related discipline
• Three (3) to five (5) years’ experience or an equivalent combination of education, training and experience.
• Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
• Works well independently and as well as a member of a team with changing priorities.
• Creates an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.

QUALIFICATIONS

What you bring to the role:

• Excellent verbal and written communication skills
• Commitment to excellent customer service and family centered care in a fast-paced, diverse and emotionally sensitive environment
• Excellent critical-thinking and problem-solving skills.
• Adept at handling multiple priorities while maintaining attention to detail
• Demonstrated ability to work independently, as well as a collaborative member of an interdisciplinary team.
• Ability to handle sensitive and confidential information; exercises high level of judgement, tact and discretion.
• Ability to communicate with internal and external partners in a manner that promotes positive and respectful relationships.
• Strong administration support skills, including business correspondence
• Technologically adept: well versed in MS Office (Outlook, Word, Excel, Teams etc.), comfortable using Adobe Acrobat Pro, Canva, etc.
• Familiarity with creating and editing online team workspace sites, such as Confluence, Sharepoint, etc.
• Detail oriented and maintains high level of organizations
• Calm, professional, pleasant demeanor particularly in the face of distractions, shifting priorities and stressful situations
• Experience in similar environment (health care, non-profit) is an asset

You have:

• High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
• Excellent time management skills.
• Demonstrates flexibility that allows you to work with high energy, creative people.
• Able to thrive and effectively manage priorities in a changing, ambiguous environment.

Please note:

• Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
• Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

RECRUITMENT PROCESS

We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience.  Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please contact our People & Culture team at and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.

APPLICATION PROCESS

Please submit your cover letter and your resume at https://www.canuckplace.org/about-us/careers/. This position will remain open until filled. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.