At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:  Integrated Services for Newcomers 

Department: Career & Youth Services - YEC-TFJ 

Employment Type: Permanent Full-Time (35 hours per week)

Job Summary:

The Intake Worker delivers preliminary program information sessions, client eligibility checks, and screenings among program registrants. The Intake Worker supports the staff team to interview the eligible registrants and maintains the full documentation of the intake process. This position is also responsible for the administrative and accounting tasks in the office.

Reports To: Program Coordinator

Key Duties and Responsibilities:

• Coordinates the intake process, procedures, and timelines
• Delivers program information sessions and responds to program enquiries
• Conducts eligibility checks for program registrants
• Schedules all eligible registrants for intake interviews
• Notifies successful candidates for program enrolment and cohort schedules
• Performs administrative support functions to the staff team
• Develops and maintains the filing system of the program
• Files monthly claims to the Ministry online system
• Provides accounting support services such as training allowance and financial
supports to the clients
• Completes accounting supports for the program on items such as reimbursements
and monthly reconciliation
• Prepares and gathers client evaluation surveys and indicator reports
• Develops and maintains updated program promotional and marketing materials
• Other related duties as assigned by the Program Coordinator

Education, Training and Experience:

•  Diploma or Certificate in Social Science or Commerce subjects, e.g. business, accounting, marketing, or related or equivalent education
• Experience in funded employment programs is an asset
• Experience in program or office administration and accounting responsibilities
• Experience in social media for messaging and marketing

Job Skills and Abilities:

• Excellent written and oral communication skills
• Ability to work under pressure, multi-task and meet tight deadlines
• Excellent interpersonal and problem solving skills
• Ability to communicate effectively with clients with diverse backgrounds and multibarriers
• Ability to work independently and as a part of a team
• Excellent customer service skills
• Excellent time management and organizational skills
• Excellent technical skills in MS Office and web-based research tools
• Excellent attention to detail and commitment to work excellence

Additional Information:

• Criminal Record Check Required
• Ability to work evenings and weekends as required
• Ability to work at multiple outreach locations in Greater Vancouver as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.