Position Details:  Permanent Full-Time, 35 hours/week

Location:  4 Industrial Road, Bolton ON (hybrid – combination of on-site and remote)             

Deadline to Apply: October 11, 2024

Applicants are strongly encouraged to apply early; interviews will be conducted throughout the competition process.

Agency Overview: 

Throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community.  Our social service programs address community needs in a uniquely challenging and increasingly diverse GTA community.  CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food support and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities.  Finally, we invite the community to shop at Evolve, a retail shopping destination. We host a variety of fundraising events annually.  We invite you to volunteer with us. Proceeds raised support service delivery for many of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. Learn more at ccs4u.org. 

Our Customer Service Vision:  Making it Easy to Ask, Participate and Give

Position Overview:

Reporting directly to the CEO, the Director People and Culture plays a key role on the Senior Leadership Team as a strategic partner.  The Director provides leadership and direction in all operational and strategic people matters related to: Recruitment, Employee Relations, Employee Development and Programs, Learning and Development, Volunteer Management, Organizational Effectiveness, Health & Safety, Compensation and Benefits, ensuring alignment with the Agency’s long term strategic direction and goals.

Position Deliverables/Accountabilities: 

Strategic Priorities

• As a member of the Senior Leadership Team, collaboratively develops and implements the Agency’s strategic plan, ensuring organizational short and long term goals and objectives are achieved.
• Develops HR initiatives, programs and policies that will support and promote the Agency’s goals and objectives, while at the same time attract, motivate and retain high quality high performers.
• Contributes to the development of a culture conducive to high levels of employee engagement and innovation by promoting the values of trust, inclusion and accountability throughout the organization via effective interpersonal communication and effective policies and programs.
• Develops and manages a succession planning program for key leadership and management positions across the Agency through a purposeful and strategic use of people analytics, metrics and benchmarking data that will better position the Agency for success in the future.
• Develops and manages an effective performance management system that aligns with the Agency’s goals and with the continuous development of all staff.
• Ensures that the organization is compliant with all statutory employment legislation and organization’s policies.
• Provides leadership and input on organization decisions and planning of organization-wide strategic initiatives, including policy and process changes to advance organizational goals and ensure alignment with Strategic Plan.
• Develops and delivers training that builds capacity within the leadership team focusing on core leadership competencies.
• Builds a volunteer appreciation culture that encourages volunteer retention.
• Develops and manages the Agency’s Change Management Strategy including building change management delivery plans with other Directors and Managers.
• Develops CCS’ DEIA strategy to reinforce and support the organization’s mission and values especially those of inclusiveness that promote equitable access to services and opportunities. This would include building policies, processes, programs and training. 

Operational Responsibilities

• Maintains a high-quality central HR function, including appropriate technology, systems and tools, including the use of metrics and people data to improve delivery and understanding of core HR processes including job evaluations to ensure job roles and responsibilities are current and relevant.
• Identifies trends and benchmark people and culture best practices against current Agency processes and programs.
• Leads the development and implementation of an annual performance management and salary review process.
• Ensures that leaders at all levels receive the necessary training, coaching and HR tools to help them to effectively manage employee performance and relationships in their respective teams so that they can achieve their departmental goals and objectives.
• Leads, coaches and mentors direct reports so each is able to contribute to the achievement of departmental and Agency goals and promote a high level of customer service to all employees at every level of the Agency.
• Acting as a business partner, provides valued advice to senior leaders, management, and employees on a broad range of HR topics.
• Leads the Agency’s recruitment, selection and onboarding process, ensuring alignment with the Agency’s recruitment policies and processes that seek to identify, recruit, and retain exceptional candidates aligned with the Agency’s mission and principles.
• Delivers and facilitates training sessions focused on leadership and employee development at all levels of the Agency.
• Oversees and makes recommendations to all aspects of the employee benefit plan including Employee Assistance, WSIB, and Health and Safety programs. Leads the Joint Health and Safety Committee.
• Serves on a variety of committees and/or working groups as required. 

Qualification Criteria: 

Education:

• Undergraduate degree in Business with a preference for Specialization in Human Resource Management; graduate from an HR post-grad diploma program
• Certified Human Resources Leader (CHRL) designation preferred 

Nature of Experience Required

• Individual has a minimum of 7 years’ experience, 3 years in a leadership role. A demonstrated ability to manage a broad portfolio of HR responsibilities spanning all functional areas of Human Resources, including Talent Acquisition, Organizational Effectiveness, Organizational Design & Development, DEIA Policies, HR Processes and Programs, Compensation & Benefits, HR Services, and Employee Relations, Training and Facilitation, in an organized manner, while maintaining a calm, professional demeanor
• Experience in the Not-for-Profit sector is preferred with experience in the social/community/health services field as a strong asset
• Technical expertise with Microsoft Office 365, Payroll software, Benefits Management Platforms, and HR Technology (HRIS, LMS, ATS), etc.

Competencies Required

• Excellent negotiation, conflict resolution, influencing and problem-solving skills
• Independent and self-starter who thrives in an independent but consultative decision-making environment
• Strong team building skills and the ability to work with others at all levels of the Agency including customer service orientation
• Strong leadership skills with an action orientation
• Superior communication skills – written, verbal, report writing and presentations
• Strong organizational and time management skills. Strong orientation to multi-tasking and prioritization
• Able and committed to maintaining confidentiality, discretion, and strong ethical orientation
• Able to work with ambiguity and effect positive outcomes. Working agilely with high adaptability and flexibility to changing environments and circumstances
• Accountability and takes responsibility for own action and that of the team
• Ability to think and act strategically across all organizational sectors, taking into account the systemic impact of all decisions
• Strong presentation skills including training and facilitation skills 

Other Requirements

• Access to a personal device (smart phone or tablet) is required for periodic, two-factor authentication using the Microsoft Authenticator App when signing into CCS networks/cloud environment as part of I.T. security protocols
• Valid Driver’s license, reliable access to a vehicle & insurance
• Satisfactory Criminal Records Check

We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code.  CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.