JOB SUMMARY

Position: Course Developer, C.A.R.E. Initiative

Purpose: The Course Developer will be responsible for designing and creating comprehensive training programs that prepare newcomers for sustainable employment in the care economy. This role involves collaborating with subject matter experts and key partners to develop engaging, accessible, and culturally responsive curriculum materials. The Course Developer will ensure that the modules align with the goals of the C.A.R.E. (Care economy, Advancement, Readiness, Empowerment) Initiative, equipping participants with the technical skills, soft skills, and industry knowledge necessary for success in social services roles.

Reports to: Program Manager, C.A.R.E. Initiative

Classification: Full-Time Contract; October  2024 – March 31, 2026; subject to extension based on funding.

Hours & location: 35 hours per week – work from AMSSA’s office located Metrotower II, Suite 2308, 4720 Kingsway, Burnaby, B.C. V5H 4N2 with the possibility of working from home 2 days a week

Salary: $35.86 - $38.02/ hour commensurate with experience -  Eligible for benefits after three months

How to apply: Please send your cover letter and resume together in one document outlining relevant experience and qualifications to Winnie Chironga, AMSSA’s People, Culture & Engagement Manager at

·       Include position title in email subject line.

·       Include your first and last name and the job title of the posting in the title of your cover letter and resume document.

Applications will be reviewed starting October 1, 2024. The posting will remain open until filled and will close without notice.

Only shortlisted applications will be contacted.

AMSSA OVERVIEW AND VALUES

AMSSA is a unique province-wide association that strengthens over  90 member agencies as well as hundreds of community stakeholder agencies who serve immigrants and newcomers, and build culturally inclusive communities, with the knowledge, resources and support they need to fulfill their mandates.

• We value EQUITYand strive to be the catalyst for change which disrupts systems promoting racial and social injustice.
• We value INCLUSIVENESSand work with our members and stakeholders to place voices that have been marginalized in positions of influence, creating space for all perspectives.
• We value INTEGRITY, striving to always work to the highest standards, encouraging innovation, risk taking and leadership; we are always open to new thoughts and maintain accountability in our work.
• We value DIVERSITY, recognizing our own individual biases and engaging members and stakeholders in meaningful ways that promotes inclusion of all voices and perspectives.
• We value MUTUAL RESPECTby respecting what everyone has to offer within their own context of life experiences, opening our hearts and minds to always listening and learning.
• We value COLLABORATION, engaging in equitable partnerships, mindfully exploring old and new ideas to advance the work of AMSSA and our members.
• We value SUSTAINABLE TRANSFORMATION, engaging in continuous individual and organizational reflection and collaboration to build capacity and integrate what we learn into our culture and infrastructure.

We are an employer committed to advancing opportunities for equity-seeking groups.

DUTIES

Curriculum Design and Development:

• Develop and design comprehensive, culturally responsive training programs that align with the C.A.R.E. Initiative's goals.
• Create modular content focused on both technical skills (e.g., caregiving techniques, healthcare protocols) and soft skills (e.g., communication, empathy, teamwork) needed for employment in the care economy.
• Incorporate industry standards, best practices, and feedback from subject matter experts to ensure curriculum relevance and quality.
• Collaborate with video producer in developing scripts and storyboards for educational video content.

Collaboration with Subject Matter Experts (SMEs):

• Work closely with SMEs, community leaders, and key partners to gather input on training requirements and ensure alignment with industry needs.
• Regularly consult with stakeholders to refine the curriculum, ensuring it meets the evolving needs of the care economy.

Learning and Instructional Design:

• Utilize a variety of instructional design techniques, including multimedia tools, interactive content, and assessments to engage learners of diverse backgrounds and skill levels.
• Tailor course materials to suit different learning styles, ensuring accessibility and inclusivity for all participants.

Content Delivery and Training Support:

• Prepare comprehensive facilitator guides, participant materials, and assessments to accompany the training modules.
• Provide support and training to facilitators and instructors, ensuring they are well-prepared to deliver the content effectively.

Monitoring and Evaluation:

• Continuously assess and evaluate the effectiveness of course content and delivery, using participant feedback, learning outcomes, and retention data.
• Make improvements and updates to course materials as needed, ensuring continuous alignment with the initiative’s objectives.

Integration of Digital Learning Platforms:

• Integrate e-learning tools and platforms where applicable to create blended or fully online learning experiences.
• Ensure the seamless use of technology to enhance participant engagement and learning outcomes.
• Understanding of best practices for incorporating video content into learning platforms.

Project and Deadline Management:

• Manage the development process for multiple training modules, ensuring timely completion of course materials according to the project’s timeline.
• Collaborate with the Program Manager to ensure alignment with the C.A.R.E. Initiative’s overall milestones and deliverables.

Alignment with Initiative Goals:

• Ensure all training materials contribute to the C.A.R.E. Initiative’s mission of reducing reliance on social assistance by equipping newcomers with the skills for meaningful, sustainable employment in the care economy.

QUALIFICATIONS

• Experience working in the settlement and integration sector.
• University degree or equivalent or, 3-5 years of comparable program/project management experience.
• Proven experience (3-5 years) in designing and developing training programs or courses, particularly in social services, healthcare, or the care economy.
• Experience working with diverse, multicultural populations, with an understanding of the unique challenges faced by newcomers and marginalized groups.
• Proficiency in instructional design principles, adult learning theories, and best practices for developing accessible, engaging, and learner-centered content.
• Familiarity with assessment and evaluation techniques to measure learning outcomes and the effectiveness of training programs.
• Experience using e-learning platforms, learning management systems (LMS), and various digital tools for content creation and delivery.
• Strong organizational and project management skills with the ability to handle multiple projects and deadlines simultaneously.
• Experience in managing course development timelines and ensuring timely completion of deliverables.
• Ability to innovate and adapt course materials based on feedback, learning outcomes, and evolving industry standards.
• Creative problem-solving skills and the ability to design flexible, learner-focused content that accommodates different learning preferences.
• Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
• Research skills and interviewing skills to collaborate with SMEs and organize existing data.
• Knowledge of multimedia tools, video production, and interactive content development (e.g., Articulate, Adobe Captivate, or similar platforms) an asset.