Who we are:

iHuman Youth Society (“iHuman”) is a non-profit organization operating since 1997 whose mission is to serve marginalized youth; promoting their inclusion in the community through crisis intervention, arts, mentorship, and life skills development programming. 

iHuman embraces everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diverse initiatives that support our youth, we’re doing what it takes to build a more equitable workplace and world. Our name comes from an Inuit term identifying the symbiotic relationship of the individual within the collective community; ‘one for all and all for one’. iHuman offers a creative work environment that impacts vulnerable and marginalized youth positively.

About the Role:

Reporting to the iSucceed Program Manager, the iSucceed Youth Navigator is the welcoming face of iHuman and exemplifies the values that constitute our "trust compass". Working in partnership with the community Outreach team at iHuman, and through close collaboration with outreach workers across the Coordinated Youth Response (CYR) of Edmonton, this position provides general support as the first point of contact when entering the iSucceed space at iHuman. This person will meet our youth's Basic and Harm Reduction needs and actively help connect them to all elements of youth programming and services within iHuman. The successful candidate must be able to manage multiple interruptions and remain calm in the face of frustration is essential.

This is a full time role working 37.5 hours/week. The range of the hourly wage is $19 to $21.50/hour.  After completing the probation period, employees are offered generous health and dental benefits.

What you would do:

• Conduct youth intake assessments for suitability to iHuman programming
• Provide youth with an introduction to iHuman rules and acceptable behaviours (Full Value Contract)
• Monitor and maintain youth program registration and sign-in
• Observe and provide solutions to youth issues or needs impacting programming as they arise; encourage youth to engage in, or directly connect youth to colleagues for programming and services
• Connect youth with supports and services within and external to iHuman
• De-escalate crises as they arise; document critical incidents as necessary; interact with EMS, EPS, or other community stakeholders in the instance of critical incidents
• Provide logistical and event support as needed for programming or event activities, including community engagement opportunities
• Coordinate with other iSucceed Navigators, iHuman Youth Resources teammates, iHuman Studios Assistants and CYR partners daily
• Monitor front door; answers phones; coordinate with colleagues 
• Help input and maintain funder-required and agency-requested data
• Document noteworthy incidents and observations with the people we serve and maintain clear communication with teammates and supervisor
• Attend required staff meetings to provide input on studio operations
• Cleaning and organizing as needed
• Programming and future planning with the Youth Resources team
• Other duties as assigned

Qualifications:

• Related education or minimum of 2 years relevant work experience
• Experience working with high-risk youth and/or youth with special needs
• Trauma Informed and Harm Reduction education is an asset.
• Cultural Competency and/or Indigenous Studies an asset.
• Arts (visual, music, performance, dance, fashion, fine arts) experience and education is an asset
• Administrative experience is an asset
• Strong demonstration of skills in adaptability and flexibility in a dynamic environment
• Effective verbal and written communication skills 
• Basic competency using MS Office and with Mac and PCs
• A clear criminal record check and vulnerable sector check