Job Title                 :     Guest Service Attendant

Based at                :     Downtown Edmonton

•        Herb Jamieson Center (10014-105A Ave NW)

•        Hope Mission Main Building (9908-106 Ave NW)

Reports to             :     Shelters Supervisor

Hours of work:    Full Time

•        Day positions: 8:00 am to 8:00 pm, 4 days on and 4 days off

•        Night positions: 8:00 pm to 8:00 am, 4 days on and 4 days off

Salary                   :     $21 an hour – including 2 hours of paid breaks per shift

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OUR MISSION

Because of the life-changing gospel of Jesus Christ, Hope Mission exists to serve the physical, emotional, and spiritual needs of those in search of help, healing, and hope

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Job Summary:

The Guest Service Attendant will work directly with community members experiencing homelessness in Edmonton, helping to provide them with emergency shelter and support services.  The critical tasks of this position are to create a warm, welcoming and supportive atmosphere, develop relationships, and ensure that safety is maintained.   

Major Duties and Responsibilities:

Assist in the operation of the Emergency Shelter & Support Services department by:

• Utilizing and developing customer service skills to promote a welcoming, friendly, and kind environment to support people experiencing homelessness. 
• Assist community members experiencing homelessness by performing shelter intake duties, such as checking guests in/out of the shelter, completing new registrations, assisting with baggage/belonging storage, and organization
• Enter client-related information into the shelters' reporting program/database (ETO)
• Manage and report on all incidents
• Provide community members with blankets, towels, hygiene products, nutrition, clothing, and other items
• Assist with basic operations, such as cleaning mats, picking up garbage, laundry, stocking intake offices with supplies, and other tasks as delegated by the supervisor or team lead
• Engaging in shift debriefing before and after your shift, including a brief devotional time
• Build rapport with clients through active listening and provide information on expected standards of conduct
• Assist with support services, such as addiction recovery program applications and information, referrals to the nursing/medical supports, engage in housing conversations, make referrals to the housing department, etc.
• Engage in responses to emergency medical situations inside or outside of Hope Mission property, such as community members who are in medical distress or who overdose due to drug poisoning
• Be willing and comfortable to engage in drug poisoning (overdose) reversals using naloxone and performing CPR when required 
• When safe, be willing and comfortable to respond to incidents within the community that Hope Mission operates, such as medical incidents, drug poisoning reversals, and other situations
• When requested by shelter management or supervisor, engage in community support such as outreach, pressure washing, community clean-up, or other tasks that serve the community at large 
• Screen and monitor community members to promote a secure and safe shelters environment, both inside and outside within Hope Mission property
• Maintain radio communication to keep other staff and facilities informed
• Assist with meal service if requested by shelter supervisor or team lead 
• Clock-in and clock-out on biometric hand clock
• Attend staff meetings and make reports as necessary
• Assist Hope Mission Rescue Van as required
• Any other tasks as requested by shelter management

Minimum Qualifications and Skills:

• A university or college diploma or degree in social work, human services, psychology (or related fields), nursing/medical, or Bible school/seminary education will be considered an asset
• Those currently pursuing or thinking of pursuing careers in law enforcement, emergency medical services, fire rescue services, medicine/nursing, social work, or other human support services will be prioritized and are encouraged to clearly state their experience on their resume and cover letter 
• Valid First Aid certification must be obtained prior to beginning work
• 2 years of work experience is an asset
• Ability to communicate effectively with clients
• Conflict resolution skills
• Administrative and organizational abilities
• Ability to exercise authority without intimidation
• Self-management skills

Other Requirements:

• Being a Christian Organization, we require our employees to be in agreement with and sign the Hope Mission Statement of Faith (http://hopemission.com/about-us/values/)
• Must be legally entitled to work in Canada on a full-time basis.
• Able to provide a clean Criminal Record Check and Vulnerable Sector Search
• A letter of reference from a ministry or church is an asset
• Adherence to Hope Mission's vision, mission, policies, and procedures.