About Stepped Care Solutions

We are a mission-driven company and the creators of SC2.0 - a transformative model that fundamentally reimagines mental health systems. We are dedicated to collaborating with organizations and communities to guide the design and implementation of accessible, flexible, culturally relevant, and high-quality mental health and wellness resources and services. Our team is globally recognized for their leadership in transforming mental health systems, their clinical expertise, and their proficiency in implementation science.

Our unique advantage stems from our deep knowledge and extensive experience in applying the SC2.0 model to complex system transformations. We challenge the usual mental health medical model by helping organizations develop person-centric systems focused on empowerment and decision-making control for service users.

We embrace a holistic and synergistic approach to mental health care, acknowledging the abundance of healing resources that lead to access, equity, and flexibility in mental health systems. We believe in the importance of incorporating informal services and peer support, valuing a diverse range of expertise to create a comprehensive and effective system.

At Stepped Care Solutions, our actions are shaped by three core values that drive us toward our vision of Wellbeing Everywhere:

• Mission First - We commit to prioritizing the SCS mission, while embracing challenges and constantly improving our processes. Our team stays updated with best practices, ensuring efficient and effective support for colleagues and clients.

• Better Together - We recognize the power of collaboration and value diverse ideas and perspectives. Our team checks in with one another, offers assistance, and provides direct, gracious feedback, appreciating each member’s strengths and contributions.

• Context Matters - We understand the importance of considering the bigger picture and contextual backdrop for informed decision-making. Our team adopts a holistic approach, going beyond isolated details, to consider the broad impact of our choices.

Position Summary

As the Specialist you will have a unique skill set combining technology, privacy & security, mental health and digital solutions. You will be responsible for all things related to Contract management and also providing oversight, guidance, and management of the data privacy program for Stepped Care Solutions.  The successful operation of the privacy program will ensure that all business units meet all requirements to obtain designations under the Personal Health Information Protection Act, 2004 (PHIPA), and embeds privacy best practices for each business unit. 

Responsibilities:

Key Responsibilities

• Partner with Technology, Implementation and Training and other functional stakeholders—such as Marketing, Finance, HR and service providers to complete agreements (e.g., T’s & C’s, MSA, NDA, etc) and statements of work (SOWs).

• Work with Director, Business Operations for guidance and approval if required during negotiations and before agreement signatures 

• Act as an advisor on all privacy related matters and manage Data Governance

• End to end accountability for Contract Management 

Day to Day work as required: 

• Prepares Request for Proposals (RFPs) / Request for Information (RFIs) as required

• Lead all RFI/RFP responses

• Liaises and provides guidance to staff to coordinate contract and or procurement efforts 

• Review, comment and recommend revisions as appropriate on statements of work/scope of services/terms of reference/technical specifications

• Coordinates and chairs meetings and prepares and issues minutes of meetings

• Facilitates consensus evaluation meetings with internal customer stakeholders, reads all proposals and documents the discussion and rationale for categories outlined as evaluation criteria for all submissions received in response to RFPs

• Manages submissions,  work plans, tasks/work assignments, change requests, amendments, invoices, notices and other contractual correspondence to ensure compliance with contracts terms and conditions and the scope of the work

• Enforces contractual obligations and conditions by engaging the Director of Business Operations and aiding in negotiations and resolution of all contractual matters

• Responsible for accurate administration of various contract records, such as changes, variations, certificates of payment, amendments, correspondence, and notices etc. 

• Oversees and administers payment process in accordance with approved contract price breakdowns, verifies invoices for compliance with contract payment terms

Knowledge, Skills and Abilities: 

• 5+ years experience

• Completion of a University Degree or College Diploma, preferably in Business, Supply Chain Management, Privacy/Security or a combination of education, experience and training deemed to be equivalent; combined with directly related work experience in the procurement and administration of complex requirements.

• Thorough knowledge of procurement and contracting principles and practical experience in procurement processes, methods, practices and contract administration

• Accreditation/certification from a professional association such as Supply Chain Management Association Ontario would be an asset

• Good negotiation skills and the ability to develop strategies, plan schedules and chair complex negotiations regarding commercial, legal and technical issues

• Recognized access and privacy designation (Certified Information Privacy Professional (CIPP/C) or other relevant privacy designation) is preferred.

• Recognized security certification is an asset.

• Strategic Sourcing/Supplier Management/Contract Negotiation/Cost Management/Risk Management/Cross functional Collaboration

• Working Knowledge of various Software products, technical services, information technology and Mental Health services.

Working Conditions  

• Work remotely from anywhere in Canada with the ability to support the core business hours, our team maximizes technology to work collaboratively with others.

• The salary offered will be proportional with experience, ranging from $85,000 to $110,000/year for the successful candidate. 

• Full, competitive benefits, SCS has a flexible work environment with generous vacation time.

• Future travel may be required.

• No two days are alike. We are a passionate group of people who are invested in change, continuous improvement, and transforming mental health systems!

Workplace Diversity, Inclusion & Equality

SCS is committed to fostering a diverse inclusive culture. Consistent with our stepped care philosophy we believe in the unique contributions that people can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Accessibility

SCS welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.  If you are a person with a disability and require accommodation during the process, please contact HR at  

A final note

You do not need to match every listed expectation to apply for this position. Here at SCS, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.