Position Overview

In keeping with the philosophy, objectives, policies and procedures of Hawthorne Seniors Care Community, provides service to Assisted Living and Adult Day Program tenants/clients and assistance to other team members to achieve desired quality of life outcomes for tenants/clients. Offers leadership and guidance to designated staff members of the Program.

Summary of Role Responsibilities

Reporting to the Director, Assisted Living & Adult Day Program, the Housekeeping Services Team Leader provides a wide range of hospitality services to tenants/clients; coordinates day-to-day work assignments and routines for Hospitality Service Workers and assists staff in Assisted Living & Adult Day Program.

In addition, the Housekeeping Services Team Leader allocates and arranges coverage for vacant shifts, both long- and short-term temporary vacancies and maintain time keeping records.

Duties and Responsibilities

1. Organizes the workflow in Hospitality Services by coordinating the day-to-day work assignments and routines for Hospitality Service Attendants. Maintains related reports and records and provides feedback to the Director regarding the performance of staff. Provides work direction for Hospitality Service Attendants.

2. Attends tenant/client reviews with Fraser Health Community Health Nurse and team leaders. Attends tenant advisory and dining committee meetings.

3. Oversees and coordinates hospitality services in accordance with tenant/client service plans. Ensures timely and accurate documentation in the computerized documentation system.

4. Attends shift meetings and assists in coordinating staff huddles.

5. Attends tenant advisory and dining committee meetings.

6. Provides feedback to staff on performance & employment issues and gives input into performance evaluations; provides orientation to new staff.

7. Maintains timekeeping and attendance records. Processes requests such as vacation, or sick leave by preparing information/documentation and forwarding to the Director for approval. Resolve staffing problems, including calling in staff, to ensure appropriate staffing levels. Initiates as directed, contact of casual staff utilizing established policies and procedures.

8. Assists with food ordering for complimentary coffee service, food preparation, service and cleanup.

9. Escorts/transports tenants/clients. Assists with tenant seating assignments in the dining room.

10. Performs scheduled and unscheduled cleaning and housekeeping tasks.

11. Performs cleaning audits.

12. Assists tenants/clients with completion of flat laundry and personal laundry on a scheduled and as needed basis and maintain records of same.

13. Orders AL Program supplies and equipment, as needed including PPE laundry and housekeeping supplies.

14. Assists with the trial of new products and evaluates same. Suggests equipment needs to Director.

15. Conducts orientation to equipment, supplies and administrative systems to all staff.

16. Generates monthly billings for purchased services utilizing the SCS system and reviews billings to ensure accuracy.

17. Inputs hospitality services quality assurance data into the system.

18. Assists with tenant orientation upon move in, as necessary.

19. Makes arrangements for tenants to move in and out of Assisted Living. Assists with making arrangements for the move in and move out of emergency equipment such as hospital beds or specialized equipment.

20.Receives and assists visitors/clients/tenants to the program and to the residence.

21. Delivers packages and mail to tenants as needed.

22. Generates maintenance work orders and communicates with Maintenance staff on necessary repairs and work orders.

23. Performs project work as required.

24. Performs other related duties.

Qualifications

Education, Training and Experience

• Diploma in Community Social Services, Hospitality Management or Food Service Management.
• Successful completion of an approved building service worker program.
• Recent Food Safe certificate.
• WHMIS
• First Aid/CPR certificates
• Recent related experience of two years
• Or an equivalent combination of education, training and experience.

Skills and Abilities

• Effective written and verbal communication skills.
• Ability to show respect for and to maintain the spirit, dignity, and individuality of the tenant/client.
• Demonstrated ability to establish and maintain rapport with tenants/clients.
• Demonstrated ability to work independently and effectively within a team environment.
• Ability to plan, organize and prioritize own work.
• Ability to supervise.
• Ability to analyze and resolve problems.
• Physical ability to perform the work.
• Ability to operate related equipment.