Position Title: Property Manager

Organization Structure: Reports to Director, Finance & Administration

Job Status: Full-time 

Number of Positions: 1 Vacant Position

Location: RAP - Mississauga

Wage: $32.00/hour for 40 hours/week

This is NOT a Bargaining Unit Position.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks!

Scope

Responsible for managing the operations of refugee reception center, ensuring living spaces are well maintained for clients and staff. This requires knowing the building intimately, supervising staff, coordinating trades, and taking a proactive approach to capital repairs and maintenance. The Property Manager is a problem solver and thrives in an environment where every day brings a new challenge.

Responsibilities

• Ensures a clean, safe, and welcoming environment for reception center employees and clients
• Develops and maintains property management systems, including policies and procedures
• Risk management, regular property inspections, oversees all aspects of property maintenance and ensures timely completion of routine maintenance
• Prompt, professional response, and follow-up regarding property inquiries, problems, and complaints
• Ensures property conditions are well maintained, including but not limited to roof, HVAC, parking lot, and landscaping
• Ensures maintenance, service schedules, and inventory records are established and maintained
• Maintenance of security devices
• Enforces occupancy policies and procedures
• Supervises contractors and custodian staff
• Oversees proper training and use of all equipment/supplies
• Implements effective financial strategy, including budgeting, cost control, and forecasted expenditures. Oversees development of operating budget.
• Other duties as assigned

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communications

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

Qualifications

• Degree in Business Administration or Property Management Program certificate
• AIHM (Accredited Member of the Institute of Housing Management) or CPM (Certified Property Manager) designation is a strong asset
• Minimum 2-5 years’ experience in property management, ideally in the social housing sector
• Strong knowledge of building systems, repairs, and maintenance procedures
• Strong knowledge of property management and tenant/landlord practices, laws, and regulations
• Excellent customer service skills, phone etiquette, and listening abilities
• Ability to handle emergency situations calmly and efficiently
• Fluency in English is required, proficiency with additional languages is a strong asset
• Strong organizational and technical skills, including proficiency with Microsoft Office
• Ability to work under pressure while maintaining professionalism
• Effective organization and time management skills to prioritize and complete tasks on time
• Ability to work a flexible schedule as needed
• Knowledge of immigration and refugee services and of the ethno-specific programs and services (government, agencies) in the GTA is a strong asset

Working Conditions

Location: The Property Manager will work on-site at the reception centre located in Mississauga.

Schedule: This is a full-time position, typically Monday to Friday; however, the Property Manager is expected to be available for emergencies and occasional after-hours work.

Environment: The role requires frequent walking, standing, and the ability to inspect building facilities, which may include climbing stairs or ladders and entering maintenance areas.

Stress Level: Due to the nature of the work and the populations served, the position may involve managing challenging situations with tenants and responding to emergencies or urgent maintenance issues.

Physical Requirements: The role may require occasional lifting, moving equipment/furniture, and overseeing repairs in a hands-on capacity.

Health & Safety: Compliance with all health and safety standards is mandatory. The Property Manager will be responsible for ensuring a safe working environment for themselves, staff, and clients. 

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when an offer is made)

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.