At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Employment Type: Permanent Full-Time (35 hours per week)

Department: Wellness and Active Communities

Program: Wellness & Active Communities

Job Summary:

The Senior Services Coordinator is responsible for coordinating support services to multi-ethnic seniors in the City of Vancouver. This position is also responsible for supporting seniors with higher needs and bridging them to local culturally-appropriate community resources and programs that promote their healthy aging and well-being. The Senior Services Coordinator works closely with other staff members that are providing senior services, and other key community stakeholders including the local health authority, primary care network, local family doctors, as well as community organizations. 

Reports To:  Senior Manager

Key Duties and Responsibilities:

• Develops and maintains supportive relationships with existing and new senior clients receiving program services 

• Liaises and works with community partners on the project 

• Coordinates, recruits and intakes volunteers to support ongoing services 

• Maintains service records, collects data, and prepares reports (including service outputs and outcomes as well community service gaps) in accordance with funder and organizational requirements 

• Conducts outreach and implements marketing efforts 

• Connects with senior who are in need of services and supports 

• Conducts needs assessments and develops person-centered wellness plans with clients 

• Bridges clients to culturally-appropriate local community resources that promotes healthy aging and well-being through enhancing awareness of available resources, supporting clients to navigate systems, as well as conducting facilitated referrals 

• Follows-up with clients to ensure they are connected to appropriate community services and provides additional support as required  

• Participates in community meetings and events, communities of practice, training, as well as researches and evaluates activities as needed 

• Ensures all services provided meet service standards, are aligned with best practices, and are consistent with the agency’s philosophy 

• Supports the implementation of the funder’s learning and quality assurance plan which includes surveys, focus groups, interviews, and other evaluation activities 
• Collects feedback from clients and partners, and prepares analyses of findings
• Participates in the division’s performance and quality improvement (PQI) activities 
• Other related duties as instructed by the Senior Manager  

Education, Training and Experience: 

• Bachelor’s degree in Social Sciences, Health, Education, or related discipline; equivalent combination of work experience and education may be considered 

• Education in social work is an asset 

• A minimum of 2 (two) years’ experience in delivering services in a community-based social service setting, preferably for multi-ethnic seniors 

• Experience working with diverse client population groups 

• Experience working with senior populations  

• Experience in conducting and interpreting needs assessments and working with clients to develop individualized service plans 

• Experience in supervising and working with volunteers  

• Knowledge of community resources and services for multi-ethnic seniors in the local geographic area 
• Knowledge of individual and systemic barriers/challenges that impact the health and well-being of multi-ethnic seniors in Canada 

Job Skills and Abilities:

• Excellent written and oral communication skills
• Additional languages are considered an asset
• Excellent interpersonal skills
• Excellent cultural sensitivity skills
• Ability to work independently and as a part of a team
• Ability to communicate effectively and compassionately with diverse clients such as seniors with limited English knowledge
• Ability to leverage community resources to ensure effective client referrals
• Ability to organize work to meet various deadlines and priorities
• Excellent report writing skills
• Excellent attention to detail and commitment to excellence in service delivery
• Excellent problem-solving and decision-making skills
• Excellent computer skills in MS Office suite and online research

Additional Information:

• Criminal Record Check Required 

• Able to work at multiple locations in Greater Vancouver as required 

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.