Summary

The Program Support Coordinator is responsible for providing administrative and logistical coordination on program activities. Tasks include support with trainings, meetings, events with external and regional partners, and tracking and reporting program progress and activities. The role is optimized for a team member who is highly organized, able to balance a diverse workload, has strong communication skills, and thrives in a collaborative work environment.

Organization

Canadian Mental Health Association, Alberta Division and Centre for Suicide Prevention (CMHA AB + CSP)

Location

Hybrid, Alberta (Full-Time, 35 hours a week, Monday – Friday, 8:30am-4:30pm)

About Us

Canadian Mental Health Association, Alberta Division and Centre for Suicide Prevention (CMHA AB + CSP) work to further community mental health and suicide prevention across the province.

Together with CMHA Regions and our partners, we're building an Alberta where people's wellbeing is supported in their community - by a friend, a peer, a support group, their local CMHA office, or the medical system.

About the Programs:

Recovery College: Recovery Colleges (RC) provides peer-based learning opportunities and courses for individuals who are interested in improving their mental health and wellness. CMHA AB + CSP supports several regional partners across Alberta to operationalize RC programming through funding, core supports, and fostering a provincial network of RC.

Caregiver Connection: Caregiver Connection (CC) supports the unique role of Caregivers who support loved ones who experience mental health concerns, mental illness, and/or substance use. Caregivers are provided with information and peer-based support that they need to sustain their own wellbeing. CMHA AB + CSP support several regional partners across the Alberta to operationalize CC programming through funding, core supports, and fostering a provincial network of CC.

Skills for Safer Living: Skills for Safer Living (SfSL) is a psycho-educational group for youth aged 12-24 who have past or current experience of suicidal thoughts or suicide attempts. A concurrent group is available for the youth’s caregiver(s) to equip them with the knowledge and skills to support youth. SfSL aims to help participants build basic language, skills, and concepts to better understand thoughts about suicide while learning strategies to mitigate them and stay as safe as possible. CMHA AB + CSP supports partners and facilitators across Alberta to support and implement SfSL delivery.

Position Overview

Reporting to the Program Lead Recovery College and Caregiver Connections, the Program Support Coordinator will provide support for three programs: Recovery College, Caregiver Connections, and Skills for Safer Living programs. This position is responsible for providing administrative and logistical coordination on program activities. Duties range from supporting with training, meetings, and events with external and regional partners, to tracking and reporting program progress and activities. The role is optimal for a team member who is highly organized, able to balance a diverse workload within a cross-functional team, has strong communication skills, and thrives in a collaborative work environment.

This full-time position is based on a 35-hour work week. The Program Support Coordinator will work five 7-hour days each week during office hours with the flexibility to work occasional evenings and weekends. This position utilizes a hybrid model, with two days per week in either our Calgary or Edmonton office. There may be requirements for travel to delivery sites within Alberta. The typical work hours are Monday - Friday, 8:30am-4:30pm.

Key Responsibilities

• Relationship Building
  • Build and maintain collaborative relationships and partnerships in alignment with program principles and peer-based approaches
  • Confidence working collaboratively with regional and external partners
  • Have a community-first mindset and partnership-orientation approach
  • Schedule meetings and program-related events with team members, regional, and external partners
  • Collaborate with team members and external and regional partners to plan and co-facilitate information sessions, advisory groups, and onboarding and orientation sessions
• Organization
  • Ability to collect, store, and share information and documentation related to grant and program activities
  • Ability to track project milestones, writing reports or presenting progress updates
• Adaptability
  • Adapt to changes in project scope, deadlines, or requirements
  • Open to new ways of doing things on short notice and able to manage shifting priorities in your workload
  • Willing and able to learn new tools and skills to improve project outcomes
  • Support team members in completing tasks including risk assessment, risk mitigation, and resolution
• Training Coordination and Co-Facilitation
  • Coordinate training activities such as communications, scheduling, providing training instructions and materials, and tracking completion and follow-up
  • Co-facilitate and assist with peer- and recovery-based training for regional frontline staff
• Communication
  • Ability to obtain and share information and ideas in a concise and effective manner
  • Comfortable communicating in both groups and one-to-one, in-person and online
  • Communicate openly with team and external partners to seek and address feedback
• Accountability
  • Ability to define expectations for self and others and follow through on those expectations
  • Ensuring program delivery and implementation comply with organizational standards, program model, and quality standards
  • Identify opportunities for improving processes and systems to help programs run more effectively
  • Ability to ask for advice and support and be receptive to feedback
  • Support team members in development and facilitation of learning opportunities
  • Collaborate with team and external partners in the development of reporting, using data collection and other evaluation information

Perform other related duties as identified to meet the needs of the organization.

Qualifications

• A Baccalaureate degree in a related field, such as Psychology, Social Work, or Business Administration; a combination of experience and education may be considered
• Previous experience with community mental health programs, or a related field
• Previous project coordination or program implementation skills
• Knowledge of mental health, substance use, and/or suicide prevention systems and community services
• Experience with community engagement and collaborative facilitation practices  
• Proficient in Microsoft Office, including Outlook, Teams, and SharePoint
• Ability to learn quickly, think logically and detailed, manage complex situations, and demonstrate creative problem-solving skills
• Ability to communicate effectively in conflict situations, a positive attitude, and a willingness to work constructively in team environment
• Ability to be self-motivated and flexible while managing and prioritizing multiple tasks in a fast-paced environment

Why Join Us?

• Be a part of a dynamic team making a difference in Alberta
• Enjoy a flexible, primarily remote work environment
• Contribute to meaningful community development and mental health initiatives

Applications:

If you are passionate about evaluation, social innovation, and capacity building, apply today! Send your resume and cover letter to .

While we appreciate all applications, we will only contact candidates that meet the requirements for the position. Please note that we are unable to accept phone calls about this position. 
 
The posting will remain available until a suitable candidate is found.