What This Role Involves:
The Client & Creditor Liaison acts as an intermediary between our clients who are participating in a Debt Management Program (DMP) and their creditors. You will onboard new clients as they begin their DMP, administering a caseload of clients and supporting them throughout the successes and challenges of their program.
You will also work collaboratively with creditors, advocating for solutions that meet our clients’ needs throughout the term of the Debt Management Program. These interactions involve negotiating creditor participation in the Debt Management Program and reviewing and processing relevant financial documents. You play an important role in working alongside our clients throughout their debt repayment journey!
Given the fact that we support our clients in a variety of languages, the ability to speak other languages is an asset, although it is not a requirement of this role.
What We Have To Offer:
The starting salary for this role is $49,036, but may be subject to change based on geography, as well as previous education and experience.
In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.
We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions! It’s important to us that every member of our team feels safe, supported, and respected at work.
We are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, and even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!
In addition to a great workplace culture, our employee experience and compensation package includes:
What We Are Looking For:
The successful applicant for this position will bring the following qualifications:
Who We Are:
CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of people who are looking for help to get their life back.
Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.
CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities. Please see our Commitment to Equity, Diversity, and Inclusion for more details.
Work Environment:
This role will be based in our New Westminster office/Pacific time zone schedule (i.e., shifts will take place between 6:00 am – 6:00 pm, Pacific time). This is a full-time position requiring the ability to work remotely, with the requirement for a hybrid work arrangement (i.e., based in a community with a CCS office).
Keywords: creditor, case management, portfolio, administrator, advocate, negotiation, administration, credit, non-profit, not for profit, banking, finance, financial, customer service
We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.
Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.
Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration. Thank you for your interest!
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