Family Services of Peel (FSP) is a progressive, multi-service Agency offering a dynamic work environment and culture. Are you interested in working at an organization that is committed to excellence and adds value to the community? We offer competitive compensation and benefits, professional development and training, and opportunities for advancement. Peel has a highly diverse and rapidly growing population of more than one million people and includes Mississauga, Brampton and Caledon. Applications are currently being accepted for a full-time (35-hours/week) Career Coach in our Employment Ontario (EO) program. 

Summary

To facilitate the employment service model including job search, job matching, placement and job retention. The objective is to deliver services to assist clients in finding and retaining sustainable employment. A strong customer service approach is essential in this position. This job is contingent on availability of ongoing funding.

Responsibilities 

Conduct consultations/needs assessments with clients to identify their needs and assist them in achieving their employment goals

Provide assistance with training essentials identified through Employment Action Plan

Provide clients with one-on-one support and guidance to aid them in making informed decisions regarding their employment goals (Employability Assessment Model)

Assist clients in developing employability skills that include but are not limited to job readiness skills, job search strategies, résumé and cover letter writing, interview preparation, and workplace culture

Provide clients with appropriate resources and information and assist them with determining employment support needs and conduct community referrals

Administer standardized assessments to determine client interests, aptitudes, abilities and career path

Identify placement needs and assist clients with securing a work placement according to stream

Process Second Career applications 

Develop, facilitate and coordinate employment-based workshops and information sessions for clients and promote services available at Family Services of Peel and within the community

Participate in job fairs and hiring events internally and within the community

Support and monitor clients progressing through their Employment Action Plan and monitor at appropriate intervals

Provide clients with support and referrals to access programs and community services 

Assess clients’ need for additional supports such as rehabilitation, financial aid and/or vocational training 

Conduct follow-ups with clients and record outcomes

Assist clients with connecting to mentors and coaches

Liaise with Program Manager, Family Services of Peel staff, employers, and government and community agencies to facilitate clients’ progress

Data Management: Input and maintain internal and external databases (in accordance with funding requirements) in accordance with established timeline

Case Management: Complete case notes and update client and employer files in accordance with established timeline 

Contract Management: Administer and monitor work placement contracts and financial aspects including wage incentives and invoices

Prepare monthly and statistical reports

Coordinate and monitor support services for clients based on funding requirements

Facilitate collection of client proof of employment documentation and complete employer evaluations 

Assist in the development of workshops and evaluations 

Contribute to the development of client forms and service delivery documentation 

Participate in outreach activities and represent the Agency on committees

Develop and facilitate community engagement activities for community stakeholders

Assist with the development of promotional material and communications to employers and clients

Coordinate with community partners to develop and deliver workshops

Assist with the development of a marketing and outreach strategy to support client placement and employment, as required

Foster relationships with employers working with clients

Support work placements according to streams

Conduct cold calls with employers and community partners, as needed

Assist in organizing information sessions, networking, professional development and career related activities for clients and employers

Work with Employment Coordinator to provide direct job matching for clients

Monitor work placements of clients in employment 

Collaborate with key employers to market and recruit through community initiatives

Participate in team meetings and provides input and ideas for improving services

Contribute to team assignments and projects

Shares in handling workload for positive results

Work collaboratively and effectively with all members of the employment programs

Maintain the strictest confidence for all matters related to work in the Agency in accordance with relevant agency policy and practice

Participate in orientation and training of new employees or students

Monitor requirements and upgrades knowledge and skills for client service

Perform other relevant duties as assigned for team or Agency

Key Qualifications

Post-secondary degree in the areas of Human Services, Social Work, Business, or Career Counselling

Strong networking skills and knowledge of employers in a range of sectors

Excellent networking, presentation, and organizational skills

Minimum of two (2) years paid work experience in the career services sector

Demonstrated experience in sales, building partnerships, innovation, coaching and facilitating change

Demonstrated experience working with individuals and facilitating groups for clients facing multiple barriers to employment

Extensive knowledge of the Canadian labour market, Canadian workplace practices, job search strategies and techniques

Familiarity with community social services, resources and knowledge of the Ontario Works Program Proven ability to work in a performance-based system with a solid record of accomplishment in meeting targets and outcomes

Demonstrated knowledge in labour market, trends, sector skill gaps, and occupational requirements 

Demonstrated cultural competency; ability to work with diverse populations; understanding of immigrants, women and under/unemployed individuals; familiarity with gender equity issues and anti-racism strategies

Superior written and verbal command of the English language

Ability to maintain confidentiality and knowledge of privacy legislation

Proven ability to work in changing environment, multi-tasking ability and time management skills

Ability to work independently, as well as work collaboratively and effectively with all team members

Strong computer skills (MS Office, internet, database management) and familiarity with social media

As there may be a work-from-home component to this job, the ability to work from home consisting of a safe and private home office setting and the necessary technical equipment and high-speed Internet access

Familiarity with virtual work platforms

Must provide vulnerable sector police check

Flexibility to work from a variety of locations

Valid Ontario driver’s license, a clean driving record, appropriate insurance, and daily access to a reliable vehicle are required 

Additional language(s) an asset

Flexibility to work days/evenings/week-ends 

We thank all applicants however only those selected for an interview will be contacted - NO TELEPHONE CALLS PLEASE

Family Services of Peel is committed to developing a staff team that reflects the community in which we work, and the people we serve. Family Services of Peel is dedicated to building an inclusive community with a shared purpose, and we strive to represent the values of respect, collaboration and diversity.  We have a strong commitment to employment equity and follow this commitment throughout our recruitment and selection process. 

Family Services of Peel is committed to inclusive, barrier-free recruitment and selection processes and work environment. We especially welcome applications from Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, women, and persons who identify as 2SLGBTQ+. We also encourage applications from persons with disabilities, and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all the stages of the recruitment and selection process. All information that is received in regards to accommodations will be kept confidential.

We acknowledge the Haudenosaunee, Anishinabek, and Huron Wendat Indigenous territories, covered by ‘Treaty 13’, also known as the Toronto Purchase. We recognize and deeply appreciate their historic connection to this place.

An equal opportunity employer, it is Family Services of Peel’s policy to recruit and select applicants for employment solely on the basis of qualifications. In accordance with privacy legislation, by submitting your application you are providing your consent for the recruiter to conduct employment references.

As a member of this dynamic Agency, staff will be asked to undertake and lead special assignments. This may include participation in fundraising, strategic planning, and other related activities which contribute to the continuous transformation of Family Services of Peel.

Family Services of Peel is a community-based Agency that works to strengthen families, couples and individuals through counselling, education and support services. To ensure the highest standards of service for our clients, our staff are experienced and qualified professionals who reflect the richness of our diverse community. Our Counsellors adhere to the Code of Ethics of the Counselling and Social Work profession. We invite you to visit our website to learn more about our Agency and our range of programs and services at www.fspeel.org