Position Title: Program Coordinator, Settlement Services

Organization Structure: Reports to the Programs Manager

Job Classification: Coordinator

Job Status: Full-time

Number of Positions: 1 vacant position

Location: Mississauga

Wages: $33.00/hour for 40 hours/week

This is NOT a bargaining unit position.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks!

Scope

Working as part of the management team, you will supervise a team of Settlement Counsellors, Resettlement Caseworkers, and a Group Facilitator in the operations and execution of settlement and case management services for newcomers and refugees upon their arrival to Canada. This includes the provision of immediate and essential services like needs assessments, orientations, and regular follow-ups to ensure that newcomers and refugees are engaged, and participate in programs that address their needs. Under the direction of the Programs Manager, you will oversee the quality and delivery of services, preparing reports, supervising staff, maintaining required documentation, ensuring the team is meeting all program requirements as per the Organization’s set goals and targets, and representing Polycultural in a professional manner at all times.

Responsibilities

• Supervise and coordinate the settlement and case management teams
• Assist in the hiring, training, and supervision of staff and volunteers
• Ensure proper staffing of the settlement and case management teams
• Responsible for approving timesheets and requests for time off
• Participate in network meetings with government departments, community organizations, and other service providers
• Coordinate with community partners, utilizing existing partnerships and establishing new connections with local service providers to effectively respond to refugees' needs
• Contribute to the development of organizational frameworks in the following areas: standardize program outcomes, deliver quality and timely program outputs, research immigration trends and gaps
• Monitor, collect, review, and prepare statistical and narrative reports, ensuring accuracy through relevant databases and sources
• Supervise administrative procedures to meet program objectives, HR policy, and Collective Agreement
• Ensure that staff and volunteers follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure quality of service is maintained
• Coach, motivate, and supervise staff performance and administer disciplinary action in a timely manner
• Conduct performance reviews and take all needed actions to remedy identified issues
• Facilitate regular staff meetings as needed
• Prepare funding proposals as directed by the Programs Manager
• Other duties as assigned

Competencies

Planning & Organizing/Time Management

Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self-Management

The ability to manage your own actions effectively and responsibly, well-being and time to achieve organizational goals, self-improvement, and personal growth. To maintain an effective work/life balance in response to a stressful, challenging, and dynamic work environment.

Drive for Results

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviourally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications

• University degree in Social Work, Psychology, Management, Counselling, or the equivalent combination of education and work experience
• Certificate in project management or PMP designation would be an asset
• Excellent communication and interpersonal skills
• At least three years of experience in supervising staff
• Second language is an asset (French, Arabic, Swahili, Farsi, Dari, Pashto, Spanish)
• Strong knowledge of the social and community services sector, settlement/resettlement programs
• Experience in supervision and program coordination and delivery
• Experience supervising in a unionized environment is an asset
• Proven management experience with demonstrated capacity to manage a small team in a high performance environment
• Proven ability to lead and promote a positive and professional team culture
• Proven program management experience and demonstrated ability to deliver program outcomes on time and to a high standard
• Ability to work independently and on a flexible schedule
• Strong knowledge in using computer software, including MS Office
• Excellent writing skills, including report writing
• Strong knowledge in navigating databases, extracting, and analyzing data

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.