Canadian Hearing Services has an opening for a Bilingual Commercial Engagement, Coordinator (in both English and French), preferably based in Northern or Northeastern Ontario, achieving sales targets across all stages of the sales process, from initial contact to customer satisfaction. This role involves identifying key market segments within educational institutions, school boards, businesses, and other sectors to promote and sell Assistive Listening Devices (ALD) and Accessible Services. 

Reporting to the Supervisor, Sales Operations and e-Commerce, this role will include the following:

• Collaborate with school boards and educational institutions to provide ongoing training, consultations, equipment installation, after-sales support, and maintenance of existing equipment. 
• Partner with manufacturers and vendors regarding new or improved technology, invoicing, and return policies.
• Support the development and implementation of marketing programs targeting the commercial sales market and school boards to raise public awareness of accessibility issues impacting the culturally Deaf, oral deaf, deafened, and hard-of-hearing communities.

This is a permanent, full-time unionized position working Monday – Friday, 9:00 a.m. – 5:00 p.m. This is also a hybrid position and will require frequent travel within Ontario or occasionally as required to a local CHS office or head office in Toronto. Some evening and weekend work may also be required for installations, presentations, trade shows, etc. 

The successful candidate will have a Graduate or College diploma in Sales, Marketing, or Business, as well as 2-3 years of proven experience in sales including meeting and exceeding sales targets, developing new accounts, invoicing and inventory management, and building enduring customer relationships. 

You are passionate about accessibility and how technology solutions and community-based services can empower Deaf and hard of hearing Canadians to overcome barriers to participation. 

You will be someone with a sense of urgency who can handle pressure and manage a varied workload with competing priorities and deadlines while maintaining high levels of customer satisfaction and sales results, complemented by excellent organization, communication (in both English and French), and presentation skills. Proficiency with MS Office, databases, and CRM systems is required (experience with CRM is a plus).

CHS is the industry-leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers. We are an Accredited organization and the largest of its kind in North America. Building on its 85-year history and following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction. 

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.) 

COVID-19 considerations: 
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code. 

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request. 

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.