Start-End Date: 1 year contract, with possible extension

Location: Montreal, In office

Context

The Refugee Centre’s transitional housing program began in May 2023. The program is quickly expanding due to TRC’s partnerships with other community organizations, property owners and developers. The number of clients is likely to expand by the end of 2025. 

The Transitional Housing Program Caseworker will be responsible for providing comprehensive case management services to individuals and families residing in our transitional housing units. This role involves supporting clients in achieving self-sufficiency through individualized service planning, resource coordination, and advocacy. This role also involves coordinating logistics and communicating with many members of the TRC team and TRC’s broader community network.

Key Responsibilities:

• Client Assessment and Intake:
  • Conduct eligibility interviews to assess the needs, strengths, and goals of potential new clients/tenants
  • Develop service plans in collaboration with clients and the housing team, outlining specific steps and resources needed to achieve eventual permanent housing stability and self-sufficiency

•  Case Management and Client support:
  • Provide ongoing case management services, including regular meetings with clients to monitor progress, update service plans, and address emerging needs.
  • Assist clients in navigating and accessing community resources such as employment services, housing support and other services, both internally at TRC and externally
  • Advocate on behalf of clients with service providers and other community agencies to ensure they receive appropriate and timely support.

•  Support Services Coordination:
  • Contribute to life skills workshops on topics such as housing rights and budgeting
  • Coordinate and collaborate with other service providers (internally and externally) to ensure a holistic approach to client support. 

• Documentation and Reporting:
  • Maintain accurate and up-to-date client records, including case notes, service plans, and progress reports.

• Crisis Intervention:
  • Provide support and intervention in crisis situations, including conflict resolution
  • Develop and implement conflict plans as necessary.

• Program Development and Improvement:
  • Participate in program development activities, including the evaluation and improvement of service delivery methods and practices.
  • Stay informed about best practices and emerging trends in transitional housing and case management.

Qualifications:

• Education: Degree/certification in Social Work, Human Services, or a related field. 
• Experience: Experience in case management, preferably in a housing or emergency shelter services setting.
  • Experience working with clients or individuals who are in vulnerable positions considered an asset
• Skills:
  • Strong written and spoken communication skills required in both English, & French
    • Other third languages, such as Spanish, Arabic and Farsi are considered strong assets
  • Strong assessment and counseling skills.
  • Knowledge of community resources and social service systems.
  • Knowledge of immigration system and the newcomer population is a strong asset
  • Ability to work independently and as part of a team.
  • Organized, detail-oriented and takes initiative
  • Ability to handle multiple tasks and manage a demanding caseload.
  • Strong time-management skills
  • Strong ability to set boundaries
  • Driver’s license holder
  • Compassionate and empathetic demeanor