At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers 

Program: Employment & Entrepreneurship - WorkBC Employment Services

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

About the Position:

The Facilitator works with unemployed individuals to assist them in securing employment or community attachment. The Facilitator assists clients in overcoming employment challenges by delivering both one-on-one and group-based programs, workshops and webinars on topics such as job readiness, job search, employability skills, and work targeting. This position is also responsible for enhancing and developing workshop curriculum and materials.   

Reports to: Centre Manager

Key Duties & Responsibilities:

Workshop Facilitation:  

• Delivers a variety of program workshops to enhance clients’ employability (e.g. job search skills, career exploration, life skills) using a variety of methods including on-line, in-person and over the phone  
• Creates workshop contents and delivers curriculum and workshop materials including resume and cover writing, career exploration, interview skills, personal development, problem solving and decision making based on client needs  
• Engages with clients to ensure that they are implementing their employment strategies and follow up through one-on-one coaching and support  
• Assists clients in developing individualized and self-directed action and career portfolios  
• Customizes clients’ resumes to fit identified opportunities and conducts mock interviews to prepare participants for the job interviews  
• Provides client progress notes in a timely and professional manner to case managers  
• Provides job search support and employment connections and opportunities to program clients  
• Coordinates and participates in program events to connect clients and employers and/or mentors  
• Communicates and outreach with community service providers for marketing and client referrals  
• Supports clients to achieve sustainable employment  
• Works as part of a team to deliver a comprehensive program designed to meet individual needs of clients  
• Works closely with the Quality Assurance team and the Centre Manager to ensure accuracy in data entry and service delivery  
• Performs other job related duties and responsibilities as required  
• Ensures that all services provided meet the service standards and are consistent with the agency’s philosophy  

Program Administration:

• Compiles client progress notes  
• Collects data and prepares reports   
• Collects evaluation feedback from clients and prepares summary and analysis of findings

Education, Training and Experience: 

• Bachelor’s degree in Social Science, Education, or related discipline  
• Equivalent combination of experience and education may be considered  
• Certified Career Development Practitioner (CCDP) designation or demonstrated plan to pursue the CCDP designation an asset  
• Personality Dimension Level 1 Facilitator Certificate  
• 3 or more years of experience in facilitating one or more of the following workshops/group activities:  job search, basic life skills, essential work skills and soft skills   
• Knowledge of community resources and services in Great Vancouver area  
• Experience in coaching and mentoring clients  
• Experience in working with job seekers with multi-cultural and diverse backgrounds  
• Experience in working with individuals with complex barriers and a broad range of cultural backgrounds  
• Experience in developing and delivering job search skills workshops and related activities   
• Experience and knowledge in career counselling

Job Skill and Abilities:

• Excellent verbal and written communication skills  
• Excellent time management and administrative skills  
• Ability to handle multiple tasks, work stress and deadlines  
• Excellent interpersonal skills   
• Ability to work independently   
• Excellent individual and group facilitation skills  
• Passionate about helping people  
• Ability to adapt to program changes   
• Excellent attention to detail and commitment to excellence in service delivery  
• Excellent computer skills in MS Word, Excel, PowerPoint, Outlook, Internet, E-mail, and Social Media  
• Excellent digital literacy skills including ability to deliver services using technology   
• Ability to apply an outcomes-based approach in service delivery  
• Ability to leverage government and community resources to support client  
• Ability to guide clients in developing and implementing job search strategies  
• Ability to communicate effectively and compassionately with diverse clients  
• Ability to understand systemic barriers to employment particularly among client inclusion groups

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• •        paid time off ‘monthly wellness days’ (up to 12 days per year)
• •        additional agency holidays (2 additional statutory holidays)
• •        3 weeks annual vacation (starting) and up to 7 weeks (maximum)
• •        company-funded pension (GRRSP)
• •        extended health & dental plan
• •        employee & family assistance programs
• •        access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.